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- Tasks: Install and troubleshoot tech on commercial trucks while providing top-notch customer support.
- Company: Join Routeware, a leader in waste management tech, making the world greener.
- Benefits: Enjoy sick pay, generous holiday leave, and a company pension programme.
- Why this job: Be part of a mission-driven team that values innovation and environmental impact.
- Qualifications: Tech-savvy with strong communication skills; experience in electronics installation preferred.
- Other info: This is a full-time entry-level role with travel up to 70%.
The predicted salary is between 24000 - 28000 £ per year.
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About Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
About Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission
- Transform waste collection to drive a better future for generations to come.
Our Values
- Adaptability – The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven – At Routeware, it matters to us that our work has a lasting positive impact on our customers\’ outcomes, our fellow team members\’ well-being, and the long-term sustainability of our environment.
- Human-first – While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
Position Overview
This role requires travel up to 70% of the time.
The individual in this role will be exceptionally motivated, energetic, customer-focused, and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general, as well as some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.
Responsibilities & Duties
- Installation of computer and hardware components on large commercial trucks.
- Troubleshoot and resolve installation issues in a timely and professional manner.
- Provide technical assistance to the Technical Support Team.
- Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
- Process return material authorizations (RMAs).
- Efficient administration of work, both internally and externally (paperwork and record keeping).
- Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
- Other Duties as Assigned.
Qualifications
- Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.
- Solid track record of high-quality electronics installations.
- A high degree of personal motivation, initiative, and flexibility.
- Experience with troubleshooting computer hardware and software.
- Proven ability to work well with a team.
- Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
IDEALLY YOU WILL HAVE
- Exceptional verbal and written communication skills.
- Tech Savvy.
- Creative problem solver.
- Able to learn quickly, multi-task, and manage your time efficiently.
- Experience with CRM software, ideally Salesforce.
- Experience with Microsoft and Google Office Suites.
- Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity.
- Highest standards of accuracy and precision; highly organized.
Benefits
- Sick Pay
- On-site Parking
- Company Pension Program
- Generous Holiday Leave
- Volunteer Leave
This is a full-time role based in the UK. Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
The Pay Range For This Role Is
30,000 – 35,000 GBP per year(UK Office – York)
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
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Field Service Technician employer: Routeware, Inc.
Contact Detail:
Routeware, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with the latest technologies in waste management and recycling. Understanding the software and data analysis tools that Routeware uses will give you an edge during interviews, showing your genuine interest in their mission.
✨Tip Number 2
Network with current or former employees of Routeware on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of your troubleshooting skills and experiences with computer hardware. Being able to articulate how you've successfully resolved technical issues in the past will demonstrate your capability for the role.
✨Tip Number 4
Showcase your adaptability and problem-solving skills during any interactions with the recruitment team. Highlighting your ability to learn quickly and work collaboratively will resonate well with Routeware's values.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Service Technician position at Routeware, Inc. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with computer hardware installation, troubleshooting skills, and teamwork. Use specific examples that demonstrate your ability to adapt and solve problems in a fast-paced environment.
Showcase Communication Skills: Since the role requires strong communication with various stakeholders, include examples of how you've effectively communicated technical information in past roles. This could be through customer support, team collaboration, or training others.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for Routeware, Inc. Mention their mission and values, and explain how your personal goals align with their commitment to sustainability and innovation in the waste management industry.
How to prepare for a job interview at Routeware, Inc.
✨Show Your Technical Skills
Make sure to highlight your experience with computer hardware and technology during the interview. Be prepared to discuss specific examples of installations or troubleshooting you've done in the past, as this role requires a solid understanding of these areas.
✨Demonstrate Problem-Solving Abilities
Routeware values creative problem solvers. Think of scenarios where you faced technical challenges and how you resolved them. Sharing these experiences will show your ability to think on your feet and adapt to changing situations.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to interact with various stakeholders. Being clear and concise will help you stand out.
✨Emphasise Teamwork
Since the position involves working closely with others, be ready to discuss your experience in team settings. Highlight instances where you collaborated successfully with colleagues or supported a team project, showcasing your ability to work well with diverse groups.
