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- Tasks: Support customers facing financial difficulties with empathy and understanding.
- Company: Join Pastdue Credit Solutions, a leading ethical debt collection agency.
- Benefits: Earn up to £27,315.60, enjoy bonuses, and receive full training.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
- Other info: Enjoy a supportive team environment with clear progression opportunities.
The predicted salary is between 27315 - 27315 £ per year.
Salary up to £27,315.60 (depending on experience)
Job Type: Full Time
Area: Glasgow
Reference ID: Cus33734
Job Owner: Jade Nisbet
Hiring Stage: Live
If you are a registered client with Routes To Work, please contact your caseworker to apply. If you are not a registered client, please contact us to check you are eligible for this opportunity.
No experience required – full training provided. You don’t need previous call centre or financial services experience to succeed in this role. If you’re a strong communicator who enjoys helping people, we’ll provide comprehensive, paid training to fully prepare you for the role and support you every step of the way.
About the role
At Pastdue Credit Solutions, we help customers who may be experiencing financial difficulty by having fair, supportive and professional conversations. This role focuses on quality customer service, understanding individual circumstances, and agreeing realistic and affordable solutions. You’ll never be expected to pressure customers or push unaffordable outcomes – doing the right thing for customers is central to how we work.
What you’ll be doing
- Handling inbound and outbound calls in a professional, respectful manner
- Listening to customers and understanding their personal circumstances
- Agreeing affordable payment arrangements based on customer needs and affordability
- Supporting customers by signposting them to relevant charities and support organisations when appropriate
- Updating customer accounts accurately with call outcomes and notes
- Working towards achievable performance targets focused on service quality and positive customer outcomes
This role is ideal if you:
- Are a confident, friendly communicator with good listening skills
- Have empathy and enjoy helping people find solutions
- Are comfortable using computers and learning new systems
- Can work independently while also being part of a supportive team
- Want a stable role with genuine development and progression opportunities
No previous experience is required – attitude, communication skills and a willingness to learn are what matter most.
Starting salary up to £27,315.60 (depending on experience)
Monthly bonus paid for delivering strong customer service, having quality conversations, and achieving positive customer outcomes
Performance-based salary reviews, with up to 3 potential increases per year
42.5 hours per week, with structured shifts and breaks
Fully paid, robust training programme to set you up for success
Pension and Life Insurance
Free onsite parking
Clear career progression opportunities within our Contact Centre
Regular team incentives, competitions and social events
About Pastdue Credit Solutions
Pastdue Credit Solutions (PDCS) is a UK-based debt collection agency working with a wide range of companies across the UK to recover overdue payments fairly and responsibly. We are:
- Authorised and regulated by the Financial Conduct Authority (FCA)
- Members of the Credit Services Association (CSA)
- Fully committed to ethical, compliant and customer-focused collections
We value colleagues who are resilient, adaptable, and passionate about delivering the right outcomes for both customers and clients.
Equal opportunities & accessibility
Pastdue Credit Solutions is an equal opportunities employer and proud to support the Disability Confident scheme. We welcome applications from all suitably skilled candidates and are committed to providing reasonable adjustments throughout the recruitment process. If you’d like to discuss the role or have any questions before applying, our friendly recruitment team would be happy to help.
Customer Support Advisor (Financial Support & Solutions) in Glasgow employer: Routes to Work
Contact Detail:
Routes to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Financial Support & Solutions) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pastdue Credit Solutions. Understand their values and what they stand for, especially their commitment to ethical practices. This will help you connect better during the conversation.
✨Tip Number 2
Practice your listening skills! Since this role is all about understanding customers' needs, try role-playing with a friend or family member. Have them share a scenario, and practice how you'd respond empathetically and effectively.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident in your responses. Remember, it’s not just about what you say, but how you say it. A friendly tone can go a long way in making a great impression.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you understand if it's the right fit for you. Plus, it gives us a chance to see your curiosity!
We think you need these skills to ace Customer Support Advisor (Financial Support & Solutions) in Glasgow
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping others and your communication skills.
Tailor Your Application: Make sure to highlight any relevant skills or experiences that align with the role. Even if you don’t have direct experience in customer support or finance, think about times you've helped others or solved problems – those stories matter!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to see why you’d be a great fit for the Customer Support Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Routes to Work
✨Know the Company
Before your interview, take some time to research Pastdue Credit Solutions. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different situations.
✨Demonstrate Empathy
Since this role involves helping customers in financial difficulty, it’s crucial to convey empathy during your interview. Think of examples from your past experiences where you’ve helped someone or resolved a conflict, and be ready to share those stories.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, team dynamics, or career progression opportunities. It shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.