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- Tasks: Support and engage with carers, providing vital information and resources.
- Company: Join a dedicated team focused on supporting carers in North Lanarkshire.
- Benefits: Enjoy a permanent role with opportunities for professional development and flexible working.
- Why this job: Make a real difference in the lives of carers while working in a supportive environment.
- Qualifications: 2+ years in a similar role, strong communication skills, and a passion for helping others.
- Other info: Willingness to travel and work outside normal hours is required.
The predicted salary is between 30000 - 42000 £ per year.
A Motherwell based organisation that came together to address a need for support to be offered to carers is looking for a Carer Information & Engagement Worker to add to their team. Governed and staffed by carers or former carers, they are now contracted by University Health and Social Care North Lanarkshire and North Lanarkshire Council to provide services to carers living in North Lanarkshire. They are the Information and Advice Service for carers and professionals, support short breaks (Carer Breather) through a Carer Support Network, and provide a Family Support Service for families where there is a child or young person in education who has an additional need for support.
Job Purpose
To have a key role in the operational delivery and development of the organisation’s key objectives as the Carer Information, Advice and Campaigning Services and Breaks from the Routine service provider, commissioned by University Health & Social Care North Lanarkshire (UHSCNL), working closely with the Carer Information Lead, Manager, the Board of Directors, and key partners. To work as part of the Carer Information & Engagement Team to deliver an accessible campaigning, information and carer representation service in North Lanarkshire. This will include the development and provision of accessible, quality and comprehensive information to help identify carers and signpost or link them to relevant supports.
Key Responsibilities
- Information and Support for Carers: Promote and implement the aims, objectives, and commitment to carers of North Lanarkshire Carers Together. Provide a signposting and referral service, linking carers to appropriate support, including short breaks and Adult Carer Support Plans. Ensure information is accessible, proportionate, and tailored to individual carers’ needs by working with relevant organisations. Support the development and dissemination of information about North Lanarkshire Carers Together and key policy or service developments.
- Partnership Working and Collaboration: Work in partnership with University Health & Social Care and the 3rd Sector to gather and share information relevant to carers and the carer agenda, including carers’ rights under the Carers (Scotland) Act 2016. Develop and maintain strong relationships with local community and carer organisations to support carer identification, information, and engagement. Support wider plans for key carer events, including the Commitment to Carers event, Carers Week, and Carers Rights Day. Represent the organisation at information events, forums, and campaigns.
- Carer Engagement and Awareness: Develop and deliver Carer Aware sessions within statutory and 3rd Sectors, including Health & Social Care and community health settings based on carer rights as embedded within Carers (Scotland) Act 2016. Support the identification of carers and collection of their issues through mechanisms such as the Carer Forum, Parent Carer Forum, focus groups, consultations, and partnership work. Coordinate carer feedback to assess the effectiveness of services.
- Communication and Administration: Maintain accurate records of work activity and carer support using agreed organisational systems, including statistical reporting. Participate in meetings, supervision, and development sessions. Ensure consistent branding and quality in external communications, supporting the promotion of the organisation’s work at local and national levels. Manage event enquiries, coordinating responses and liaising with team members as required.
- Professional Development and Compliance: Undertake training as identified by the Carer Information Lead to support role development. Plan, manage, and organise workload in line with agreed work tasks. Adhere to health and safety requirements, data protection, and confidentiality policies. Represent the organisation professionally and appropriately. Undertake occasional evening and weekend work as required. Carry out any other duties as required by the Carer Information Lead and/or Manager related to the role.
Minimum Requirements
- Good standard of general education
- A minimum of 2 years’ experience of working in a similar role
- Experience of analysing information and the ability to summarise it for diverse audiences
- Experience of working on own initiative
- Experience of working as part of a team
- Proficient in Microsoft Office 365
- Excellent written and communication skills with the ability to engage effectively and communicate with diverse groups
- Understanding of the issues, challenges and barriers that face unpaid carers
- Knowledge of the key rights for carers within local and national policy and legislation
- Confident self-starter, who is able to drive a work plan, manage and organise their own workload to achieve outcomes and outputs within a defined timescale
- Evidence of an empathetic, non-judgmental attitude
- Evidenced commitment to promoting equity, equality, diversity and inclusion
- Willingness to travel
- Willingness to work out with normal office hours
- Ability to work effectively from home
- Ongoing clear Protection of Vulnerable Groups (PVG) registration
- Experience working in the 3rd Sector with carers’ organisations.
- Proficiency in Charity Log.
- Relevant degree or qualification in health, social work/social care, or community work
- Understanding of health and social care structures
- Evidence of continued professional development
Application Process
If you are a registered client with Routes To Work, please contact your caseworker to apply. If you are not a registered client, please contact us to check you are eligible for this opportunity.
Carer Information & Engagement Worker (F) employer: Routes to Work
Contact Detail:
Routes to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carer Information & Engagement Worker (F)
✨Tip Number 1
Familiarise yourself with the Carers (Scotland) Act 2016, as understanding the rights of carers is crucial for this role. This knowledge will not only help you in interviews but also demonstrate your commitment to supporting carers effectively.
✨Tip Number 2
Network with local community organisations and carer groups in North Lanarkshire. Building relationships with these entities can provide valuable insights into the needs of carers and may even lead to recommendations or referrals for your application.
✨Tip Number 3
Prepare to discuss your experience in engaging with diverse groups. Highlight any previous roles where you've successfully communicated complex information to varied audiences, as this is a key aspect of the Carer Information & Engagement Worker position.
✨Tip Number 4
Showcase your empathy and understanding of the challenges faced by unpaid carers during your interactions. This role requires a non-judgmental attitude, so be ready to share examples of how you've supported individuals in similar situations.
We think you need these skills to ace Carer Information & Engagement Worker (F)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in roles similar to a Carer Information & Engagement Worker. Emphasise your skills in communication, teamwork, and any specific experience with carers or in the 3rd sector.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying. Mention your understanding of the challenges faced by unpaid carers and how your background equips you to support them effectively.
Showcase Relevant Skills: In your application, highlight your proficiency in Microsoft Office 365 and any experience you have with data analysis or summarising information for diverse audiences. This is crucial for the role.
Demonstrate Commitment to Values: Reflect on your commitment to equity, equality, diversity, and inclusion in your application. Provide examples of how you've promoted these values in previous roles or experiences.
How to prepare for a job interview at Routes to Work
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of a Carer Information & Engagement Worker. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in areas like information dissemination and partnership working.
✨Show Empathy and Understanding
This role requires a strong understanding of the challenges faced by unpaid carers. During the interview, share examples from your past experiences that demonstrate your empathetic approach and ability to support diverse groups effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to provide support or information to someone in need, and be ready to explain your thought process and actions.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you have successfully engaged with various stakeholders in the past. Provide specific examples of how you tailored your communication style to suit different audiences.
