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- Tasks: Ensure safety and security while providing excellent customer service to visitors.
- Company: Join a leading facilities management company with a strong commitment to community and values.
- Benefits: Permanent position with competitive pay and varied shift patterns.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the first point of contact, making a real difference in people's experiences.
- Qualifications: Must have SIA licence and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
If you are a registered client with Routes To Work, please contact your caseworker to apply. If you are not a registered client, please contact us to check you are eligible for this opportunity.
About The Company
We are a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
SHIFT PATTERN - Monday - Friday, Occasional Weekend, Out of Hours Cover, Public Holidays. MUST HAVE SIA LICENCE.
A Front‑of‑House (FOH) Security Officer is the first point of contact for visitors, staff and contractors entering a building or site. They combine customer service with security professionalism, helping maintain a safe, welcoming and well‑managed environment.
Key Responsibilities
- Access Control: Monitor and manage entry and exit points. Verify ID badges, visitor passes and contractor authorisation. Prevent unauthorised access. Maintain accurate visitor logs.
- Customer Service: Greet visitors and provide directions or assistance. ALL VISITORS WILL BE SEARCHED. Handle enquiries courteously and professionally. Coordinate with reception staff or building management.
- Monitoring & Patrols: Conduct regular patrols of the premises to identify risks. Monitor CCTV systems (if part of role). Report hazards, maintenance issues and suspicious behaviour.
- Incident Response: Respond to alarms, disturbances or emergencies. Follow site‑specific incident response procedures. Provide clear communication to control rooms or emergency services.
- Safety & Compliance: Enforce health and safety protocols, including fire safety procedures. Assist during evacuations or building lockdowns. Conduct security checks on bags, deliveries or vehicles (if required).
- Conflict Management: De‑escalate tense situations using effective communication. Manage difficult or aggressive individuals professionally. Record incidents accurately for follow‑up or investigation.
- Reporting & Documentation: Write detailed incident reports. Complete daily occurrence logs. Communicate issues to supervisors or facilities/security management.
Skills & Qualities Needed
- Strong communication and customer service skills.
- Professional, calm and approachable manner.
- Good situational awareness and observation ability.
- Ability to follow procedures and remain consistent.
- Conflict management and de‑escalation skills.
- Reliability and integrity.
Recruitment Details
- Number of candidates: 3 (3 remaining)
- Employment Contract Type: Permanent
- Advertising Location: Lanarkshire
- Salary From: ____
- Pay To: ____
- Working Pattern Information: Full‑time; variable shifts: Yes. Shifts Will Be: Mornings only, Afternoons only, Days, Nights, Weekends, Other.
Security Officer in Airdrie employer: Routes to Work
Contact Detail:
Routes to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Airdrie
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Knowing about their commitment to Trust, Respect, Unity, and Empowerment will show you’re genuinely interested and aligned with their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to conflict management and customer service. Being able to demonstrate your skills in these areas will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about the opportunity.
We think you need these skills to ace Security Officer in Airdrie
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong communication and customer service skills in your application. We want to see how you can bring a professional and approachable manner to the role!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the Security Officer position.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you don’t miss any important details!
How to prepare for a job interview at Routes to Work
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with access control procedures, customer service expectations, and incident response protocols. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be the first point of contact for visitors. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve handled difficult customers or resolved conflicts effectively, as this will highlight your suitability for the role.
✨Demonstrate Situational Awareness
During the interview, be ready to discuss how you maintain situational awareness in various environments. You might be asked about how you would handle specific scenarios, so think through your responses. Showing that you can assess risks and respond appropriately will set you apart from other candidates.
✨Prepare for Conflict Management Questions
Conflict management is a key part of being a Security Officer. Be prepared to share examples of how you've de-escalated tense situations in the past. Highlight your communication skills and ability to remain calm under pressure, as these traits are essential for the role.