Job Specifics
- Reference No: LO432
- Location: Bothwell
- Hours: Full Time
- Salary: D.O.E
- Closing Date: Friday 30th October 2026
- Why should you apply for this role: A thriving and well-established company
Job Overview
For over 3 decades now our company have provided Logistics and Storage solutions to our customers in the UK, Europe and Worldwide.Our experienced staff and comprehensive network of professional partners allow us to offer unrivalled service 24 hours a day, 365 days a year.
We require a Customer Service Co-ordinator who will be the main point of contact for customers, coordinating deliveries and collections, responding to enquiries, resolving issues and working closely with our transport and operations teams to ensure everything runs smoothly.
This is a fast-paced role that requires excellent communication, organisation and problem-solving skills.
Main Duties & Responsibilities
Key Tasks
- Coordinate customer orders, deliveries, collections and transport requirements.
- Liaise with drivers, hauliers, warehouses and internal operations teams to ensure shipments are completed on time.
- Monitor deliveries and proactively communicate any delays, changes or issues to customers.
- Respond to customer enquiries by phone and email in a timely and professional manner.
- Investigate and resolve customer complaints, delivery issues and service queries.
- Maintain accurate customer, order and shipment information within company systems.
- Process delivery documentation, proof of delivery and other relevant paperwork.
- Provide customers with accurate updates on shipment status and expected delivery times.
- Work closely with the transport and planning teams to identify and resolve operational issues.
- Build and maintain strong relationships with customers and key contacts.
- Escalate complex issues when required and ensure they are followed through to resolution.
- Support the wider team with administrative and operational tasks as required.
- Identify opportunities to improve customer service processes and overall customer experience.
Employer Expectations Skills/Knowledge/Experience
- Excellent communication skills, both written and verbal.
- Strong organisational and time-management skills.
- A proactive approach to solving problems.
- The ability to remain calm and professional under pressure.
- Excellent attention to detail and accuracy.
- Good IT skills, including Microsoft Office and the ability to learn new systems quickly.
- The ability to work effectively both independently and as part of a team.
- A positive, professional and customer-focused attitude.
Qualifications/Tickets/Licences Required
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Customer Service Co-ordinator in Bothwell employer: Routes To Work South
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