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For Companies At a Glance
- Tasks: Provide top-notch customer service and handle inbound queries with care.
- Company: Fast-paced contact centre working with well-known clients.
- Benefits: Competitive salary, work from home, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and engaging workplace.
- Why this job: Join us to make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 27976 - 27976 £ per year.
Location: Working from Home (Glasgow)
Hours: Full Time 40 hours working 5/7 days Monday to Friday 08:00-20:00, Saturday 09:00 -17:00 and Sunday 10:00 to 16:00
Salary: £27,976.00 Per Annum – £13.45 per hour
Closing Date: Friday 1st May 2026
Job Overview
We are a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists.
Main Duties & Responsibilities
- Inbound Customer Service processing
- Handling call demand for Aviva Home Insurance policies
- Adhering to mandatory call scripts on all calls
- Using multiple systems simultaneously
- Owning and handling FCA regulated complaints through to completion
- Identifying and recording vulnerability, where patience, empathy and support are critical
- Complying with strict FCA regulations around compliance with a key focus on customer protection
Employer Expectations
Skills/Knowledge/Experience
- Must be proficient in using/navigating PC systems within a fast-paced environment
- Fantastic verbal/communication skills
- Comprehensive experience within a customer service environment
- Have an open mind and positive attitude in response to feedback to help you improve
- The ability to establish collaborative customer relationships
- A good attitude and the ability to interact with lots of different people
- Strong written skills with the ability to show attention to detail
- Professional and friendly manner
- A good, consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
Qualifications/Tickets/Licences Required
DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)
Inbound Customer Service Specialist in Glasgow employer: Routes To Work South Registered company in Scotland under SC217367 with charitable status under
Contact Detail:
Routes To Work South Registered company in Scotland under SC217367 with charitable status under Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Specialist in Glasgow
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend or family member. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive outcome. Employers love to see how you handle challenges!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Inbound Customer Service Specialist in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Tailor Your Application: Make sure to customise your application for this role. Refer to the job description and align your skills with what we're looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Routes To Work South Registered company in Scotland under SC217367 with charitable status under
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with the specifics of inbound customer service, especially regarding handling Aviva Home Insurance policies. This will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult calls or FCA regulated complaints. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Skills
Highlight your proficiency in using multiple systems simultaneously. Be ready to discuss your experience in fast-paced environments and how you've successfully navigated challenges in previous roles. This is your chance to shine!
✨Be Personable and Professional
Remember, this role requires fantastic verbal communication skills. During the interview, maintain a friendly yet professional demeanour. Show that you can build rapport with customers while also being attentive to detail and compliance requirements.