At a Glance
- Tasks: Engage with customers to provide outstanding service and promote Zero Carbon Living.
- Company: Join a mission-driven company tackling the climate crisis with a diverse team.
- Benefits: Enjoy 34 days holiday, health perks, and flexible pay options.
- Other info: Work from home with just two office days per month in Glasgow.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26794 - 26794 £ per year.
Reference No: SD084
Location: WFH (2 days in office in Glasgow per month)
Hours: Full time – 37 hours per week (Shift times are between 8am – 6:15pm Monday to Friday and one Saturday per month from 9am – 2pm)
Salary: £26,794 per annum starting salary – with progression to £27,641 once you demonstrate consistent performance, increased knowledge and the OVO values. On average, advisors achieve this within 9 to 12 months.
Closing Date: Ongoing
CAMPAIGN START DATES: 24th & 31st August, and 7th September
Job Overview
Our client is on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. For this role, you’ll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Glasgow hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you’re in your squad.
As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to their customers across the entire customer lifecycle; this will include some of their most vulnerable customers. You serve to solve, ensuring customer’s needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you’ll be resolving customer inbound queries through calls, and some emails.
Benefits package includes:
- Base salary of £25,950 which rises to £26,770 once you reach Level 2 (usually after 6-9 months but depends on each individual).
- Eligibility to qualify for a monthly incentive based on squad achieving performance measures.
- 34 days of holiday (including bank holidays).
- Healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more.
- Gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more.
- Extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations.
- Up to £400 towards any of their Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers.
- Great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans.
You’ll be successful in this role if you…
- Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement.
- Demonstrate their values and be an advocate of Plan Zero.
- Have experience of cross selling.
- Enjoy working as part of a team but also thrive independently.
- Are a brilliant communicator, particularly on the phone. You’re comfortable talking to a wide range of people about a variety of queries.
- Have a passion for helping and supporting vulnerable customers.
- Are strong at showing empathy, understanding and compassion to our customers’ circumstances. At times you may need to have in-depth and sensitive conversations with customers.
Main Duties & Responsibilities
- Engaging with customers, communicating with passion across phone, and occasionally via email.
- Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact.
- Coach your teammates in areas where you have a deeper level of knowledge or skill – this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad.
- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad.
- Autonomously manage your day, ensuring the overall objectives of the squad are achieved.
- Prepare, attend and actively contribute at squad meetings as appropriate.
- Identify and implement continuous improvement efforts in both squad ways of working and customer experience.
- Be an ambassador, promoting our range of products & services to customers.
- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living.
- Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products.
Employer Expectations Skills/Knowledge/Experience
- Experience: Learner – customer facing in a service environment with digital experience and problem solving skills advantageous.
- Top 3 qualities for this role: Communication, great teammate, creative thinking.
Customer Service Advisor (Zero Carbon Living) in Glasgow employer: Routes To Work South Registered company in Scotland under SC217367 with charitable status under
Routes To Work South is an excellent employer that prioritises work-life balance and offers a supportive environment for its employees. With a focus on professional growth, the company provides opportunities for skill development while fostering a collaborative and inclusive culture in East Kilbride. Joining our team means being part of a mission-driven organisation that values your contributions and well-being.
Contact Details:
Routes To Work South Registered company in Scotland under SC217367 with charitable status under Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Zero Carbon Living) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Routes To Work South Registered company in Scotland under SC217367 with charitable status under. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Routes To Work South Registered company in Scotland under SC217367 with charitable status under before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Zero Carbon Living) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Routes To Work South Registered company in Scotland under SC217367 with charitable status under:Your cover letter is your chance to shine! Tell us why you want to work at Routes To Work South Registered company in Scotland under SC217367 with charitable status under specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Routes To Work South Registered company in Scotland under SC217367 with charitable status under!
How to prepare for a job interview at Routes To Work South Registered company in Scotland under SC217367 with charitable status under
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
