At a Glance
- Tasks: Provide empathetic support to customers and resolve fraud-related issues.
- Company: Routes To Work South, a supportive team in the Banking Division.
- Benefits: Salary up to £28,500, flexible hours, and options for remote work.
- Other info: Training provided with opportunities for career growth.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Exceptional communication and problem-solving skills required.
The predicted salary is between 28500 - 29500 € per year.
Routes To Work South is seeking an inbound customer service specialist for the Fraud Team within its Banking Division. The role is based in Glasgow City Centre, with options for on-site or at-home working after a three-month training period.
Successful candidates will demonstrate exceptional communication, problem-solving skills, and the ability to provide empathetic support to customers, especially those in difficult financial situations.
With a salary up to £28,500 and OTE of £29,500, this position requires flexibility in working hours and offers an opportunity to enhance customer experiences.
Fraud Prevention: Inbound Customer Support Specialist employer: Routes To Work South Registered company in Scotland under SC217367 with charitable status under
Routes To Work South is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Glasgow City Centre. With flexible working options post-training, competitive salaries, and a commitment to enhancing customer experiences, employees are empowered to make a meaningful impact while developing their skills in a dynamic banking environment.
Contact Detail:
Routes To Work South Registered company in Scotland under SC217367 with charitable status under Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention: Inbound Customer Support Specialist
✨Tip Number 1
Make sure to research Routes To Work South and their Fraud Team. Understanding their mission and values will help you tailor your approach during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting customers in tough situations, role-playing common scenarios with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. It could give you an edge!
✨Tip Number 4
Finally, apply through our website! We want to see your application, and applying directly can sometimes make a difference. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Fraud Prevention: Inbound Customer Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In your application, make sure to highlight your exceptional communication skills. We want to see how you can convey information clearly and empathetically, especially when dealing with sensitive situations.
Problem-Solving is Key:Don’t forget to showcase your problem-solving abilities! Share examples of how you've tackled challenges in the past, particularly in customer service roles. This will help us see how you can support our customers effectively.
Tailor Your Application:Make your application stand out by tailoring it to the role. Use keywords from the job description and relate your experiences to the specific requirements of the Fraud Team. We love seeing candidates who take the time to connect their skills to our needs!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates about your application status.
How to prepare for a job interview at Routes To Work South Registered company in Scotland under SC217367 with charitable status under
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud prevention and customer support. Brush up on common fraud scenarios and how to handle them. This will show that you're not just interested in the role but also knowledgeable about the challenges the team faces.
✨Empathy is Key
Since you'll be dealing with customers in tough financial situations, practice showing empathy in your responses. Think of examples from your past experiences where you helped someone through a difficult time. This will demonstrate your ability to connect with customers on a personal level.
✨Flexibility Matters
The job requires flexibility in working hours, so be prepared to discuss your availability. Highlight any previous roles where you adapted to changing schedules or worked under pressure. This will reassure them that you can handle the demands of the position.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's biggest challenges or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
