At a Glance
- Tasks: Engage with customers, maintain cleanliness, and provide top-notch service in a fast-paced environment.
- Company: Join a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy competitive pay, holiday perks, meal allowances, and discounts from popular brands.
- Other info: Flexible full-time and part-time roles available, perfect for students or school leavers.
- Why this job: Be part of a dynamic team that creates memorable experiences for customers every day.
- Qualifications: No prior experience needed; just bring your friendly attitude and enthusiasm!
The predicted salary is between 26500 - 26500 £ per year.
Location: Castlemilk & East Kilbride
Hours: Full Time & Part Time
Salary: £12.76
Closing Date: Friday 10th July 2026
Why should you apply for this role: Competitive salary & benefits
Our client is one of the most recognized brands in the world, and the backbone of their brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. They live by their values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunities open to all. Join them and you’ll become part of a team that works together to provide the best customer experience.
If you’ve visited one of our restaurants before, you’ve probably got some idea of what’s involved in working here. But you might not realize the variety and scope of the role. We want every customer to have a brilliant experience every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you’ll make it happen, whether you’re preparing food, serving on the till or being out in the dining areas looking after our customers’ needs.
You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant:
- Provide friendly, fast and accurate service.
- Complete tasks and activities in line with training, company guidelines and management direction.
- Follow all workplace safety, security and food hygiene procedures.
- Treat all customers and colleagues with courtesy and respect while working as a supportive team member.
As a Customer Care Crew Member, you will engage with customers and maintain cleanliness standards in the restaurant’s dining area. This includes dining area bins and toilets as well as other tasks assigned by management. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you’ll be working in our fast-moving, high-energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.
Main Duties & Responsibilities:
- Customer Interaction: Greeting customers, explaining the menu, answering questions, and anticipating guest needs.
- Dining Area Maintenance: Keeping the lobby, tables, and floor tidy, and clearing trays to ensure the area is ready for the next guest.
- Cleaning Standards: Regularly monitoring and cleaning customer toilets and other high-traffic areas.
- Problem Solving: Identifying and quickly fixing issues that may affect the customer’s experience.
In this role, your time is split between hospitality and restaurant maintenance.
Skills Needed: You should be confident, friendly, and naturally helpful. No specific prior experience is usually required as training is provided.
Flexibility: Positions are available Full Time and Part Time, with options for guaranteed minimum hours or flexible shifts that suit students or school leavers.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...
Contact Details:
Routes To Work South Registered company in Scotland under SC217367 with charitable status under Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Crew Member in East Kilbride
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Routes To Work South Registered company in Scotland under SC217367 with charitable status under. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Routes To Work South Registered company in Scotland under SC217367 with charitable status under before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Crew Member in East Kilbride
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Routes To Work South Registered company in Scotland under SC217367 with charitable status under:Your cover letter is your chance to shine! Tell us why you want to work at Routes To Work South Registered company in Scotland under SC217367 with charitable status under specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Routes To Work South Registered company in Scotland under SC217367 with charitable status under!
How to prepare for a job interview at Routes To Work South Registered company in Scotland under SC217367 with charitable status under
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
