At a Glance
- Tasks: Provide top-notch customer service and support for personal banking queries.
- Company: Join a fast-paced contact centre with a strong reputation.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Job Specifics
- Reference No:CD432
- Location: Glasgow City Centre
- Hours: Full Time(40hours per week- 7am – 10pm. 5 days worked over Monday – Sunday must be fully flexible)
- Salary: £26,436.80
- Closing Date: Friday 31st July 2026
- Why should you apply for this role: Strong company reputation
Job Overview
Fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service have a fantastic opportunity for inbound customer service specialist.
The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions.
They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.
Main Duties & Responsibilities
Key Tasks
- The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.
- You will be required to efficiently and effectively handle the cases, meeting the required standards expected.
Employer Expectations
Skills/Knowledge/Experience etc
- Proven experience in a Contact Centre environment
- Experience on train operating company would be preferred but is not essential
- Proven experience of working in a high-quality measured role
- Proven experience of liaising with a team and multi-tasking to achieve a shared goal
- Proven ability to pay close attention to detail
- Proven ability to use initiative as well as work as part of a team
- Proven ability to be able to consistently meet set targets
- Excellent verbal communications skills
- Excellent written communication skills
- Excellent ability to adapt communication style/method to best suit the audience
- Organised and methodical, with an eye for detail
- Ability to work to tight deadlines
- Proven experience of being able to handle high pressure situations
- Ability to relate to others in a positive manner and build strong working relationships
- Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.
Qualifications/Tickets/Licences Required
- Computer literacy is essential including MS Word, Excel and E-mail.
Customer Service Specialist in Glasgow employer: Routes To Work South Registered company in Scotland under SC217367 with charitable status under
Routes To Work South is an excellent employer that prioritises work-life balance and offers a supportive environment for its employees. With a focus on professional growth, the company provides opportunities for skill development while fostering a collaborative and inclusive culture in East Kilbride. Joining our team means being part of a mission-driven organisation that values your contributions and well-being.
Contact Details:
Routes To Work South Registered company in Scotland under SC217367 with charitable status under Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Glasgow
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being enthusiastic and empathetic, just like you'd need to be with customers.
✨Tip Number 3
Be ready to share examples! Think of times when you've solved problems or helped customers in previous roles. Having these stories at the ready will make you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service roles or relevant banking experience to show us you're the right fit for the Customer Service Specialist position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've helped customers in the past, especially in challenging situations.
Showcase Your Communication Skills:Since excellent verbal communication is key for this role, make sure your application is clear and concise. Use a friendly tone that reflects your personality, as we value a professional yet approachable style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Routes To Work South Registered company in Scotland under SC217367 with charitable status under
✨Know the Company Inside Out
Before your interview, do some homework on the company and its values. Understand their customer service philosophy and how they support their clients. This will help you tailor your answers to show that you're a great fit for their culture.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different types of calls.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to take ownership of a problem and find effective solutions, as this is crucial in a fast-paced contact centre environment.
✨Emphasise Empathy and Patience
In customer service, showing empathy can make all the difference. Be ready to discuss how you've handled difficult situations with understanding and patience. This will demonstrate your ability to connect with customers, especially those facing financial difficulties.
