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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for personal banking queries.
- Company: Join a fast-paced contact centre with a strong reputation.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 25000 - 35000 £ per year.
Job Specifics
- Reference No: CD355
- Location: Glasgow
- Hours: Full Time
- Salary: £12.21
- Closing Date: Friday 24th October 2025
- Why should you apply for this role: Strong Company Reputation
Job Overview
Fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service have a fantastic opportunity for inbound customer service specialist to work for their Personal Banking line of business with a well-known banks Division campaign.
Working hours will be:
40 hours per week (including training), Operational hours after training – We require full flexibility between 08.00 – 22.00 Monday – Sunday
Main Duties & Responsibilities
Key Tasks
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support.
- Helping customers that may be going through financial difficulty and debit card support.
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services.
- Problem solving – taking ownership of each query and ensuring these are resolved, making a real positive difference for our customers.
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.
Employer Expectations Skills/Knowledge/Experience
- Ability to react fast when the day gets busy and handle a wide variety of different customers.
- Confident in following banking processes and explaining this to customer.
- A professional, polite and courteous telephone manner.
- Ability to deliver excellent service with outgoing nature.
- Excellent verbal communication skills, with fluency in English essential.
- A good listener who can convey empathy, patience and understanding.
- Confident and proactive to deal with difficult situations and conversations.
- Confident in having customer conversations.
- High levels of accuracy and attention to detail.
- Confident in working independently.
- Confident in making complex decisions.
- Self-motivated and able to effectively problem solve.
- Interpersonal skills.
- Be driven to work towards achievable targets.
- Excellent numeracy skills.
- Previous banking/ financial experience is highly desired but not essential.
- Previous call centre/ customer service experience is essential.
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Customer Service Specialist employer: Routes To Work South Registered company in Scotland under SC217367 with charitable status under
Contact Detail:
Routes To Work South Registered company in Scotland under SC217367 with charitable status under Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being enthusiastic and empathetic, just like you'd need to be with customers.
✨Tip Number 3
Be ready to share examples! Think of times when you've solved problems or helped customers in previous roles. Having these stories at the ready will make you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service roles or relevant banking experience to show us you're the right fit for the Customer Service Specialist position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've helped customers in the past, especially in challenging situations.
Showcase Your Communication Skills: Since excellent verbal communication is key for this role, make sure your application is clear and concise. Use a friendly tone that reflects your personality, as we value a professional yet approachable style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Routes To Work South Registered company in Scotland under SC217367 with charitable status under
✨Know the Company Inside Out
Before your interview, do some homework on the company and its values. Understand their customer service philosophy and how they support their clients. This will help you tailor your answers to show that you're a great fit for their culture.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different types of calls.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to take ownership of a problem and find effective solutions, as this is crucial in a fast-paced contact centre environment.
✨Emphasise Empathy and Patience
In customer service, showing empathy can make all the difference. Be ready to discuss how you've handled difficult situations with understanding and patience. This will demonstrate your ability to connect with customers, especially those facing financial difficulties.