At a Glance
- Tasks: Engage with customers and maintain a clean, welcoming restaurant environment.
- Company: Join a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Other info: Flexible full-time and part-time shifts available, perfect for students.
- Why this job: Be part of a dynamic team delivering excellent customer experiences every day.
- Qualifications: No prior experience needed; just bring your friendly attitude and enthusiasm.
The predicted salary is between 20000 - 25000 £ per year.
Reference No: SD055 & SD056
Location: Rutherglen (SD055) & London Road (SD056)
Hours: Full time & Part Time available
Salary: £9.62 – £12.76
Closing Date: Friday 8th May 2026
Why should you apply for this role: Work life balance
Our client is one of the most recognized brands in the world, and the backbone of their brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. They live by their values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunities open to all. Join them and you’ll become part of a team that works together to provide the best customer experience.
If you’ve visited one of our restaurants before, you’ve probably got some idea of what’s involved in working here. But you might not realise the variety and scope of the role. We want every customer to have a brilliant experience every time they visit. That means hot food in a clean and friendly restaurant.
As a Crew Member, you’ll make it happen, whether you’re preparing food, serving on the till or being out in the dining areas looking after our customers’ needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant.
- Provide friendly, fast and accurate service.
- Complete tasks and activities in line with training, company guidelines and management direction.
- Follow all workplace safety, security and food hygiene procedures.
- Treat all customers and colleagues with courtesy and respect working as a supportive team member.
As a Customer Care Crew Member, you will engage with customers and maintain cleanliness standards of the restaurant’s dining area. This includes dining area bins and toilets as well as other tasks assigned by management. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you’ll be working in our fast-moving, high-energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.
Benefits package includes Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more….
Main Duties & Responsibilities:
- Customer Interaction: Greeting customers, explaining the menu, answering questions, and anticipating guest needs.
- Dining Area Maintenance: Keeping the lobby, tables, and floor tidy, and clearing trays to ensure the area is ready for the next guest.
- Cleaning Standards: Regularly monitoring and cleaning customer toilets and other high-traffic areas.
- Problem Solving: Identifying and quickly fixing issues that may affect the customer’s experience.
Skills Needed: You should be confident, friendly, and naturally helpful. No specific prior experience is usually required as training is provided.
Flexibility: Positions are available as Full Time and Part Time, with options for guaranteed minimum hours or flexible shifts that suit students or school leavers.
Customer Care Crew Member employer: Routes To Work South Registered company in Scotland under SC217367 with charitable status under
Routes To Work South is an excellent employer that prioritises work-life balance and offers a supportive environment for its employees. With a focus on professional growth, the company provides opportunities for skill development while fostering a collaborative and inclusive culture in East Kilbride. Joining our team means being part of a mission-driven organisation that values your contributions and well-being.
Contact Details:
Routes To Work South Registered company in Scotland under SC217367 with charitable status under Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Crew Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what they stand for. This way, you can show them that you’re not just another applicant but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice your customer interaction skills! Since this role is all about providing a brilliant experience, think of scenarios where you might need to greet customers or solve problems. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Show off your energy and enthusiasm! When you walk into that interview, let your personality shine. Smile, be friendly, and don’t be afraid to show how excited you are about the opportunity to work in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Customer Care Crew Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and enthusiastic side. Remember, we’re looking for someone who can connect with customers and make them feel valued.
Tailor Your Application:Make sure to tailor your application to the role of Customer Care Crew Member. Highlight any relevant experience or skills that match the job description, like your ability to work in a team or your knack for providing excellent customer service. This will help us see why you’d be a great fit!
Keep It Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re busy too, so a tidy application goes a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Routes To Work South Registered company in Scotland under SC217367 with charitable status under
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with the company's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how these values resonate with you and prepare examples from your past experiences that demonstrate your alignment with them.
✨Showcase Your Customer Service Skills
As a Customer Care Crew Member, you'll be interacting with customers regularly. Prepare to discuss your previous customer service experiences, even if they are informal. Highlight your ability to engage with people, solve problems, and create a welcoming atmosphere.
✨Practice Effective Communication
Effective communication is key in this role. During the interview, practice active listening and maintain eye contact. Be ready to answer questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something.
✨Demonstrate Your Team Spirit
This role requires working as part of a team, so be prepared to discuss how you collaborate with others. Share examples of how you've contributed to a team environment in the past, whether in work, school, or volunteer settings. Show that you can bring energy and positivity to the team!
