Community Wellbeing Advisor

Are you looking for an organisation where you can make a difference? Are you enthusiastic, self‑motivated and have passion for helping unemployed people achieve their goals? If so, we would like to hear from you!

Routes to Work South (RTWS) is an award‑winning charity committed to alleviating poverty and supporting unemployed South Lanarkshire residents to develop skills, confidence and knowledge required to progress into and sustain employment. We work collaboratively with partner agencies, employers, and stakeholders to deliver flexible, accessible, client‑centred employability and skills services that respond to the needs of local communities and the labour market. Our services support individuals facing a range of barriers to employment, helping people progress through different stages of the employability pipeline towards positive and sustained outcomes.

For over 20 years, RTWS has successfully delivered a range of welfare‑to‑work programmes, funded through Skills Development Scotland, the Department for Work and Pensions, and other funding streams including the Big Lottery and European Structural Funds. We currently deliver services to young people and adults across South Lanarkshire through Scottish Government’s No One Left Behind (NOLB).

As an arm’s‑length external organisation, we play a key role in delivering services that support South Lanarkshire Council’s Employability Strategy, working closely with employers, communities and partner companies to create opportunities, reduce inequalities and support economic inclusion.

At RTWS we are committed to delivering high quality services, driving innovation and creating a positive impact for the individuals, employers and communities we support.

What will the Role Involve?

The successful candidate will support unemployed individuals and those furthest removed from the labour market through community‑based engagement, wellbeing support and early employability intervention. Working within local communities, you will build positive relationships with individuals, partner organisations and community groups to encourage participation in services and improve access to support. Through a person‑centred approach, you will support clients to identify barriers, improve confidence and wellbeing and access appropriate interventions, services, training and progression opportunities.

The role will involve community outreach, initial engagement and assessment activity, delivery of group sessions and wellbeing‑based interventions and ongoing support to help individuals progress towards employability programmes, learning, training and employment opportunities.

Main Aims

• Engage unemployed individuals and those furthest removed from the labour market through proactive community outreach and engagement activity.
• Deliver person‑centred support that improves confidence, wellbeing, employability, and progression opportunities.
• Support clients to access appropriate interventions, services and provision relevant to their stage within the employability pipeline.
• Build effective relationships with local communities, partner agencies and stakeholders to improve engagement and referral opportunities.
• Deliver high‑quality community‑based activities, group sessions and wellbeing interventions that encourage participation and progression.
• Maintain accurate records and ensure compliance with contractual, organisational and GDPR requirements.
• Contribute to achieving contractual targets, KPIs and continuous improvement across service delivery.

Key Responsibilities / Duties

• Deliver individual KPIs and contribute to wider team performance targets in line with the company performance framework.
• Carry out community engagement activity to promote services and engage local residents who may benefit from support.
• Develop innovative and flexible approaches to engaging individuals within local communities and targeted settings.
• Conduct initial assessments to identify barriers, support needs and progression opportunities.
• Provide information, advice, guidance and signposting relating to wellbeing, employability, housing, health, finances and other support needs.
• Support clients to access specialist partner services and additional interventions where appropriate.
• Assist with the planning and delivery of group activities, presentations and community‑based sessions.
• Maintain accurate and up‑to‑date client records and supporting evidence in accordance with organisational procedures and GDPR requirements.
• Deliver high standards of customer service in line with RTWS policies, values and service standards.
• Work collaboratively with colleagues, leaders, employers and external stakeholders to support positive client outcomes and progression.
• Carry out any other duties appropriate to the role and organisational requirements.

Essential Skills & Knowledge

• Knowledge of barriers impacting individuals entering employment, training or education, including health, wellbeing, financial and social barriers.
• Ability to engage, motivate and support individuals facing a range of complex challenges.
• Understanding of contractual delivery, compliance and quality requirements within funded programmes.
• Strong communication, presentation and interpersonal skills.
• Experience of partnership working and building effective relationships with stakeholders and community organisations.
• Understanding of barriers faced by adults entering or returning to employment, education or training.
• Working knowledge of CRM systems and data protection requirements, including GDPR.
• Strong interpersonal and communication skills with the ability to motivate, influence and challenge constructively.
• Excellent organisational and time management skills, with the ability to manage competing priorities.
• Ability to work independently and collaboratively as part of a team.
• Ability to solve problems, adapt and respond effectively in a fast paced, target driven environment.
• Good organisational skills and ability to manage competing priorities.
• Competent IT skills and ability to maintain accurate records and data.
• Full driving licence and access to own transport.

Desirable Skills & Knowledge

• Knowledge of local support services and partner agencies supporting individuals furthest removed from the labour market.
• Experience delivering community engagement or wellbeing‑based interventions.
• Experience mentoring or supporting clients on a 1:1 basis.
• Knowledge of barriers affecting individuals entering employment, training or education.
• Understanding of trauma‑informed, person‑centred or strengths‑based approaches.
• Understanding of mental health, along with any relevant qualifications such as Mental Health First Aid and/or a willingness to undertake relevant training.

This job outline reflects the main tasks and responsibilities discharged by the post holder at the present time, however, RTWS reserves the right to alter or amend the content of this job outline to reflect changes to the job or services provided, while maintaining the overall character and level of responsibility for the post.

If interested in joining RTWS, please submit your CV with a covering letter (applications without covering letter will not be considered) answering the following:

• What motivated you to apply for the role? (Max 300 words)
• What skills and experience can you bring to the role? (Max 300 words)

Applications close Tuesday 26 May 2026 at 5pm; any applications received after this will not be considered.

Please note RTWS are a Disability Confident Committed Employer, if you require amendments to the recruitment process, please contact us.