Overview
Are you an experienced healthcare assessor ready to take the next step? This Senior Healthcare Assessor role focuses on quality improvement, mentoring colleagues, and deputising for the Registered Manager when needed. You will be an expert practitioner and a role model in person-centred care, driving continuous improvement of quality, safety and compliance across the service.
Responsibilities
- Lead quality improvement initiatives and drive continuous improvement of quality, safety and compliance across the service.
- Mentor colleagues and deputise for the Registered Manager when required.
- Champion person-centred care and model best practice in care delivery.
- Design and lead internal audits across care assessments, medication records and visit documentation.
- Mentor Healthcare Assessors and support their clinical development.
- Develop care plans and risk assessments for complex packages; conduct planned and unannounced spot checks in the field.
- Oversee safeguarding responses and incident management; contribute to strategic service improvement and quality initiatives.
- Manage on-call duties on a rotating basis.
What we offer
- Centralised support teams — HR, Payroll, Quality, Marketing and more — keeping things running smoothly in the background
- In-house recruitment team and zero agency use to ensure staffing
- Routes Academy: career development and progression for you and your team
- Digital Care Plans for efficient, effective operations
- In-house IT support when needed
- Wellbeing and financial support through the Employee Assistance Programme (EAP)
- 25 days holiday, plus bank holidays and an extra day off for your birthday
- Buy and sell holiday scheme
- Competitive salary up to £30,000 plus a bonus package based on service performance
- Friendly, supportive workplace
Qualifications and requirements
- At least 12 months’ experience as a Healthcare Assessor, or in a management or leadership role within a domiciliary or community care setting
- Experience supervising, mentoring or line managing others in a care environment
- Solid understanding of CQC regulations, Care Act 2014, Mental Capacity Act 2005 and safeguarding frameworks
- Proven experience leading audits, quality reviews and producing clear written reports
- Strong communication skills and ability to build relationships with clients, families and multidisciplinary teams
- Good computer literacy including Microsoft Office and care management systems
- A genuine commitment to person-centred care and continuous improvement
- NVQ Level 3 or above in Health and Social Care (or equivalent) — desirable
- A full valid UK driving licence with access to your own vehicle
- Leading and line managing the Healthcare Assessor team, including supervisions and appraisals
- Designing and leading internal audits across care assessments and related records
- Experience in safeguarding, incident management and ongoing service improvement initiatives
Senior Healthcare Assessor employer: Routes Healthcare
At Routes Healthcare, we pride ourselves on being more than just a healthcare provider; we are a compassionate team dedicated to making a real difference in the lives of children with complex needs. As a Children's Nurse Case Manager, you will enjoy a supportive work culture that fosters professional growth through our Routes Academy, while also benefiting from a competitive salary and perks such as a buy and sell holiday scheme. Join us in a role that offers autonomy, clinical leadership opportunities, and the chance to work collaboratively across the North East, ensuring that every child receives the care they deserve.
