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- Tasks: Provide specialist care to clients with complex health needs in their own homes.
- Company: Routes Healthcare, a leading complex care provider focused on individual healthcare needs.
- Benefits: Earn £13.69 per hour, enjoy career development, and receive ongoing training.
- Why this job: Make a real difference in people's lives while developing your clinical skills.
- Qualifications: 6 months paid care experience in the UK; compassionate and reliable.
- Other info: Flexible shift patterns available, with support from a dedicated clinical team.
The predicted salary is between 13 - 16 £ per hour.
Location: Walkergate
Pay Rate: £13.69 per hour (including holiday pay)
IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support. This role is advertised for female care assistants only as a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010, to meet the specific care needs of our clients.
About Us
Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.
About the Role
This is a complex care position - you will be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.
What You’ll Be Doing:
- Specialist Complex Care: Supporting clients with tracheostomy care, ventilation support, and respiratory needs
- Managing complex medication regimens and clinical observations
- Providing personal care with dignity and respect for clients with physical disabilities
- Supporting clients with PEG feeding and nutritional management
- Monitoring and responding to changes in client condition
- Working closely with healthcare professionals and families
Your Role:
- Providing 1-2-1 care in the client’s own home
- Working solo or as part of a 2-person team on double-up care packages
- Following detailed care plans created by our clinical team
- Maintaining accurate care records and clinical documentation
- Communicating effectively with clients, families, and the wider care team
We provide complex care across Walkergate and the surrounding areas.
What Makes Complex Care Different:
Unlike standard homecare, you will be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:
- Long-term ventilation and tracheostomy care
- Neurological conditions requiring specialist positioning and care
- Life-limiting conditions requiring palliative and end-of-life care
- Complex physical disabilities requiring moving and handling expertise
We are committed to making lives better 24 hours a day, 7 days a week.
Shift Patterns & Hours
Complex care packages typically include:
- Consistent shift patterns with the same client(s)
- Range of shifts available Monday to Sunday (weekend availability required)
- Day shifts or night shifts available
- Shifts typically 8-12 hours depending on package
- Shifts allocated based on business needs and your availability
What We Offer
Career Development: Routes Academy programme with specialist complex care training, clinical skills training including tracheostomy, ventilation, PEG feeding, ongoing training and progression opportunities into senior complex care roles.
Support: Dedicated clinical on-call team available 24/7, regular clinical supervision and competency assessments, wellbeing and mental health support.
Rewards: £13.69 per hour (includes holiday pay), staff referral scheme with generous incentives (up to £250 per referral), enhanced rates for specialist skills and night shifts.
What You Need
Essential:
- The right to work in the UK without needing employer support
- At least 6 months paid care experience in the UK, ideally with complex care experience
- Reliable, compassionate, and committed to delivering excellent clinical care
- Willingness to complete specialist training in complex care skills
Desirable:
- Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
- NVQ Level 2 or 3 in Health and Social Care
Ready to Make a Difference? If you’re passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we’d love to hear from you. Apply today and speak to our friendly recruitment team about the complex care packages and training available.
Routes Healthcare is committed to making lives better through exceptional complex care services.
Locations
Complex Care Assistant in Newcastle upon Tyne, North East employer: Routes Healthcare
Contact Detail:
Routes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Assistant in Newcastle upon Tyne, North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Routes Healthcare. Understand their values and the specific care they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your experience aligns with the role of a Complex Care Assistant. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show your passion for care! During the interview, share personal stories or experiences that highlight your commitment to providing excellent care. This will help you stand out as someone who truly cares about making a difference in clients' lives.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Complex Care Assistant in Newcastle upon Tyne, North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in complex care. We want to see how your skills match the specific needs of our clients, so don’t hold back on showcasing your expertise!
Show Your Passion: Let us know why you’re passionate about providing care to individuals with complex health needs. A personal touch can really make your application stand out and show us that you’re committed to making a difference.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Routes Healthcare
✨Know Your Stuff
Make sure you understand the specific needs of complex care, especially around tracheostomy and ventilation support. Brush up on your clinical skills and be ready to discuss any relevant experience you have in these areas.
✨Show Your Compassion
Routes Healthcare values compassion and reliability. Be prepared to share examples of how you've provided excellent care in the past, focusing on your ability to connect with clients and their families.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to the team and the clients' wellbeing.
✨Demonstrate Team Spirit
Since you'll be working closely with other healthcare professionals, highlight your teamwork skills. Share experiences where you've collaborated effectively, whether in care settings or other roles.
