Service Manager – Complex Care Fazakerley, Merseyside & West Lancashire Region Up to £60,000 Performance Bonus Lead Outstanding Complex Care Services.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Make a Lasting Difference.
Routes Healthcare is seeking an exceptional healthcare leader to join our senior management team as a Service Manager and CQC Registered Manager for our Complex Care division across Merseyside and West Lancashire.
This is a pivotal leadership role within our organisation, offering the opportunity to oversee and develop a growing portfolio of complex care services, lead multidisciplinary teams, and ensure the delivery of safe, high-quality, person-centred care to clients with a wide range of clinical needs.
You will have the autonomy to shape service delivery, build high-performing teams, develop key stakeholder relationships, and drive operational excellence within a well-established and ambitious healthcare provider.
The Opportunity Reporting into the Operations Director Complex Care, you will be responsible for the overall performance, quality, compliance and growth of your region.
As the Registered Manager, you will provide strong operational and clinical leadership across a portfolio of complex care packages, ensuring outstanding outcomes for the people we support while maintaining the highest standards of governance and regulatory compliance.
Key responsibilities include: Leading and developing a team of nurses, case managers and care professionals Holding responsibility as the CQC Registered Manager for the service Driving excellence in quality, client outcomes and service delivery Building strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams Ensuring compliance with CQC regulations and all relevant healthcare legislation Overseeing service performance, budgets and commercial objectives Supporting business growth through effective mobilisation and retention of care packages Creating a positive culture where colleagues feel valued, developed and empowered to succeed About You We're looking for an experienced and credible healthcare leader who combines strong operational management skills with a genuine passion for delivering exceptional care.
You will bring: Previous experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care Proven experience managing complex care services involving clinical interventions Experience leading multidisciplinary healthcare teams, including nurses and case managers Strong understanding of CQC regulations, safeguarding and Health & Social Care legislation Commercial awareness and experience managing budgets, performance and service growth Outstanding communication and relationship-building skills A proactive, solutions-focused leadership style Full UK driving licence and willingness to travel across the region Why Join Routes Healthcare? At Routes Healthcare, we're committed to providing exceptional care while giving our leaders the support, infrastructure and autonomy they need to succeed.
What You'll Receive Salary up to £60,000 Performance-related bonus scheme 25 days annual leave plus bank holidays Additional day off for your birthday Pension scheme Employee Assistance Programme Industry-leading learning and development through Routes Academy Dedicated central support functions including HR, Recruitment, Payroll, Quality and IT Digital systems and care planning technology to support efficient service delivery Clear opportunities for progression within a growing healthcare organisation The chance to play a key role in shaping and developing an expanding complex care service About Routes Healthcare Routes Healthcare is a leading provider of specialist homecare and complex care services across Northern England.
For over 15 years, we have supported people with complex clinical needs to live independently in their own homes and communities.
Our focus on quality, innovation and people has helped us build a strong reputation with commissioners, healthcare professionals, clients and families.
Rated 'Good' by CQC, we combine local leadership with strong central support, allowing our teams to focus on what matters most: delivering outstanding care and achieving the best possible outcomes for the people we support.
If you're an experienced healthcare leader looking for a senior role where you can genuinely influence quality, performance and growth, we'd love to hear from you.
Service Manager in Liverpool employer: Routes Healthcare
Routes Healthcare is an exceptional employer that prioritises the growth and development of its employees, offering a structured Care Cadet pathway for college leavers to kickstart their careers in social care. With competitive pay, flexible shifts, and comprehensive support including a 24/7 on-call team and wellbeing resources, you'll be part of a dedicated team making a real difference in the community. Join us in Huddersfield, Dewsbury, Calderdale, and surrounding areas, where your contributions will be valued and your career can flourish.
