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- Tasks: Coordinate care visits and manage schedules for clients in need.
- Company: Join Routes, a passionate team dedicated to delivering high-quality care for 15 years.
- Benefits: Enjoy a competitive salary, bonuses, 25 days holiday, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Passion for care, strong organisational skills, and communication abilities; NVQ in Health and Social Care is a plus.
- Other info: Participate in on-call duties and enjoy a fun, friendly workplace culture.
The predicted salary is between 22000 - 26000 £ per year.
Location: Fazakerley, Liverpool
Salary: Up to 26K (On Call Payments and Bonus)
Contract: Full-Time, Permanent
Are you looking for a rewarding job where you can make a difference to people's lives? Well then, being a Complex Care Coordinator might be the route for you. You will play a pivotal role in scheduling and coordinating care visits to ensure our clients receive the best quality care when they need it.
A little about us: We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too. For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people’s wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.
If this sounds like a team you’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more? We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.
- Centralised support teams to help keep things running smoothly in the background (HR, Payroll, Quality and Marketing).
- In-house recruitment team to ensure you have the staff you need.
- Zero Agency use.
- Routes Academy, providing opportunities to progress your careers and develop.
- Digital Care Plans for more efficient operations.
- Friendly IT team on hand to assist with any IT struggles or needs.
- Wellbeing and financial support with our Employee Assistance Program (EAP).
- 25 days holiday, additional bank holiday leave plus an extra day off for your birthday.
- Pension Scheme.
- A competitive salary plus an attractive bonus package based on service performance.
- A fun, friendly and supportive workplace.
So what do you think? If you’re interested in joining Routes as a Complex Care Coordinator in Fazakerley for our Merseyside Hub, here’s what we’re looking for from you:
- Someone passionate about putting people first.
- Organisational & time management skills.
- An understanding of CQC regulations.
- Superb communication skills, with the ability to coordinate a team of healthcare workers.
- An NVQ in Health and Social Care would be a big bonus.
- Willingness to participate in on-call duties.
Your typical day to day will include:
- Co-ordinating the delivery of care using our care scheduling system.
- Adapting to changes in schedules, including staff availability and new clients.
- Ensuring that healthcare workers attend staff meetings, supervisions, and training within CQC-required timescales.
- Working together with your Service Manager and Complex Case Managers to deliver a high-quality care service.
- Maintaining regular client contact, and ensuring person-centred care is delivered to clients.
- Recording all concerns, complaints, and compliments.
- Managing on-call duties on a rotating basis.
This could be the start of an incredible journey together, changing lives for people in our community. We look forward to hearing from you.
Complex Care Coordinator employer: Routes Healthcare
Contact Detail:
Routes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Coordinator
✨Tip Number 1
Familiarise yourself with CQC regulations and standards. Understanding these will not only help you in the role but also show your commitment to quality care during any discussions with us.
✨Tip Number 2
Highlight your organisational and time management skills in conversations or interviews. We value these traits highly, as they are crucial for coordinating care effectively.
✨Tip Number 3
Demonstrate your passion for putting people first by sharing relevant experiences. Whether it's through volunteering or previous roles, showing your dedication to client care can set you apart.
✨Tip Number 4
Be prepared to discuss how you would handle on-call duties. This aspect of the job is important, and showcasing your readiness to manage these responsibilities will impress us.
We think you need these skills to ace Complex Care Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complex Care Coordinator. Highlight your passion for putting people first and your organisational skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your understanding of CQC regulations and any relevant qualifications, such as an NVQ in Health and Social Care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to coordinate a team. Use specific examples from your past experiences to demonstrate how you can contribute to the team at Routes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Routes Healthcare
✨Show Your Passion for Care
Make sure to express your genuine passion for helping others during the interview. Share personal experiences or stories that highlight your commitment to putting people first, as this aligns perfectly with the values of the company.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your time and organise tasks effectively. You might want to provide examples of how you've successfully coordinated schedules or managed multiple responsibilities in previous roles.
✨Familiarise Yourself with CQC Regulations
Understanding the Care Quality Commission (CQC) regulations is crucial for this role. Brush up on these guidelines before the interview, and be ready to discuss how you would ensure compliance in your day-to-day activities.
✨Communicate Clearly and Confidently
Since the role involves coordinating a team, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and consider preparing questions to ask the interviewer about team dynamics and support.
