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- Tasks: Support clients with complex care needs in their homes and communities.
- Company: Routes Healthcare, a leading care provider focused on individual healthcare needs.
- Benefits: Career development, flexible shifts, well-being support, and competitive pay.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: 6 months of paid care experience and a valid UK driver's license.
- Other info: Join a diverse team dedicated to high-quality care and personal growth.
Location: Liverpool
Pay Rate: £14.56 – £15.12 per hour (including holiday pay)
Important: Routes Healthcare is only able to offer positions to individuals who have the right to work in the UK without employer support.
About Us
Routes Healthcare is a leading complex care provider – we are a care company, not an agency. We are real people who put individual healthcare needs first, supporting people in their own homes and providing specialist 1‑2‑1 care for clients with complex health needs.
About the Role
Complex care position. You will provide dedicated, specialist care to clients with long‑term complex health conditions in their own homes.
What You\’ll Be Doing
- Supporting clients with tracheostomy care, ventilation support, and respiratory needs
- Managing complex medication regimens and clinical observations
- Providing personal care with dignity and respect for clients with physical disabilities
- Supporting clients with PEG feeding and nutritional management
- Monitoring and responding to changes in client condition
- Working closely with healthcare professionals and families
Your Role
- Providing 1‑2‑1 care in the client\’s own home
- Working solo or as part of a 2‑person team on double‑up care packages
- Following detailed care plans created by our clinical team
- Maintaining accurate care records and clinical documentation
- Communicating effectively with clients, families, and the wider care team
Shift Patterns & Hours
- Consistent shift patterns with the same client(s)
- Range of shifts available Monday to Sunday (weekend availability required)
- Day shifts or night shifts available
- Shifts typically 8‑12 hours depending on package
- Shifts allocated based on business needs and your availability
- Once committed to a shift, we need you to complete the full shift reliably
What We Offer
- Career Development: Routes Academy programme with specialist complex care training; clinical skills training including tracheostomy, ventilation, PEG feeding; ongoing training and progression opportunities into senior complex care roles
- Support: Dedicated clinical on‑call team available 24/7; regular clinical supervision and competency assessments; wellbeing and mental health support; no agency staff – you’ll work alongside employed Routes care workers only
- Rewards: £14.56 – £15.12 per hour (includes holiday pay); staff referral scheme with generous incentives (up to £250 per referral); enhanced rates for specialist skills and night shifts
Essential Requirements
- The right to work in the UK without needing employer support
- At least 6 months paid care experience in the UK, ideally with complex care experience
- Reliable, compassionate, and committed to delivering excellent clinical care
- Willingness to complete specialist training in complex care skills
Desirable
- Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
- NVQ Level 2 or 3 in Health and Social Care
Ready to Make a Difference?
If you\’re passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we\’d love to hear from you.
Apply today and speak to our friendly recruitment team about the complex care packages and training available.
Routes Healthcare is committed to making lives better through exceptional complex care services.
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Complex Care Assistant employer: Routes Healthcare
Contact Detail:
Routes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, attend local events, or join online forums. We all know that sometimes it’s not just what you know, but who you know that can help you land that Complex Care Assistant role.
✨Tip Number 2
Prepare for those interviews! Research Routes Healthcare and understand their values and services. We want to see your passion for care shine through, so think about how your experience aligns with their mission of providing tailored support.
✨Tip Number 3
Showcase your skills! Bring along any relevant certifications or training documents to your interview. We love seeing candidates who are proactive about their professional development, especially in complex care areas like tracheostomy and ventilation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for dedicated care workers who are ready to make a difference in our clients' lives.
We think you need these skills to ace Complex Care Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for care shine through! We want to see that you genuinely care about making a difference in people's lives. Share any personal experiences or motivations that led you to this field.
Tailor Your CV: Make sure your CV is tailored to the Complex Care Assistant role. Highlight your relevant experience, especially in complex care and any specific skills like working with tracheostomy and ventilation. We love seeing how your background fits our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the clarity we strive for in our care services.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at Routes Healthcare. We can’t wait to hear from you!
How to prepare for a job interview at Routes Healthcare
✨Know Your Care Experience
Make sure you can clearly articulate your previous care experience, especially in complex care. Be ready to discuss specific situations where you demonstrated patience and a caring attitude, as these qualities are crucial for the role.
✨Understand Routes Healthcare's Values
Familiarise yourself with Routes Healthcare's mission and values. They prioritise individual healthcare needs and community support, so be prepared to explain how your personal values align with theirs during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in complex care situations. Think of examples from your past experiences where you successfully handled challenges, particularly those involving tracheostomy or ventilation.
✨Show Enthusiasm for Development
Routes Healthcare values career development, so express your eagerness to grow within the company. Mention any relevant training or courses you've completed, and ask about opportunities for further development during the interview.
