Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide compassionate care to clients in their homes and support their daily routines.
- Company: Routes Healthcare, a leading care provider focused on individual healthcare needs.
- Benefits: Career development, flexible shifts, well-being support, and generous referral incentives.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: 6 months of paid care experience and a caring attitude required.
- Other info: Dynamic role with various shift patterns available throughout the week.
Complex Care Assistant – Routes Healthcare
Location: Eccles
Pay Rate: £13.69 per hour (including holiday pay)
Important: This role is only open to those with the right to work in the UK.
About Us
Routes Healthcare is a leading complex care provider, delivering specialist 1‑2‑1 care for clients with complex health needs in their own homes.
About the Role
This is a complex care position where you’ll provide dedicated, specialist care to clients with long‑term complex health conditions in their own homes.
What You’ll Be Doing
- Supporting clients with tracheostomy care, ventilation support, and respiratory needs.
- Managing complex medication regimens and clinical observations.
- Providing personal care with dignity and respect for clients with physical disabilities.
- Supporting clients with PEG feeding and nutritional management.
- Monitoring and responding to changes in client condition.
- Working closely with healthcare professionals and families.
- Providing 1‑2‑1 care in the client’s own home.
- Working solo or as part of a 2‑person team on double‑up care packages.
- Following detailed care plans created by our clinical team.
- Maintaining accurate care records and clinical documentation.
- Communicating effectively with clients, families, and the wider care team.
What Makes Complex Care Different
- Long‑term ventilation and tracheostomy care.
- Neurological conditions requiring specialist positioning and care.
- Life‑limiting conditions requiring palliative and end‑of‑life care.
- Complex physical disabilities requiring moving and handling expertise.
Shift Patterns & Hours
- Consistent shift patterns with the same client(s).
- Range of shifts available Monday to Sunday (weekend availability required).
- Day shifts or night shifts available.
- Shifts typically 8‑12 hours depending on package.
- Shifts allocated based on business needs and your availability.
- Once committed to a shift, you need to complete the full shift reliably.
What We Offer
Career Development
- Routes Academy programme with specialist complex care training.
- Clinical skills training including tracheostomy, ventilation, PEG feeding.
- Ongoing training and progression opportunities into senior complex care roles.
Support
- Dedicated clinical on‑call team available 24/7.
- Regular clinical supervision and competency assessments.
- Wellbeing and mental health support.
- No agency staff – you will work alongside employed Routes care workers.
Rewards
- £13.69 per hour (includes holiday pay).
- Staff referral scheme with generous incentives (up to £250 per referral).
- Enhanced rates for specialist skills and night shifts.
What You Need
Essential
- The right to work in the UK without needing employer support.
- A full valid UK driving licence.
- At least 6 months paid care experience in the UK, ideally with complex care experience.
- Reliable, compassionate and committed to delivering excellent clinical care.
- Willingness to complete specialist training in complex care skills.
Desirable
- Experience with tracheostomy care, ventilation, PEG feeding or similar clinical skills.
- NVQ Level 2 or 3 in Health and Social Care.
Ready to Make a Difference?
If you are passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we’d love to hear from you.
Apply today and speak to our friendly recruitment team about the complex care packages and training available.
#J-18808-Ljbffr
Complex Care Assistant employer: Routes Healthcare
Contact Detail:
Routes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Routes Healthcare. A personal connection can make all the difference in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Routes Healthcare and understanding their values. We want to see your passion for care, so think about how your experience aligns with our mission to enhance lives.
✨Tip Number 3
Practice common interview questions related to complex care. We love candidates who can demonstrate their caring attitude and patience, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits.
We think you need these skills to ace Complex Care Assistant
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for care shine through! Share specific experiences that highlight your dedication to helping others, especially in complex care settings. We want to see how you connect with clients and make a difference in their lives.
Tailor Your CV: Make sure your CV is tailored to the role of Complex Care Assistant. Highlight any relevant experience, especially if you've worked with clients who have long-term health conditions. We love seeing how your background aligns with our mission at Routes Healthcare!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects how you'll interact with clients and colleagues in the field.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you're serious about joining our team at Routes Healthcare. We can't wait to hear from you!
How to prepare for a job interview at Routes Healthcare
✨Know Your Care Experience
Make sure you can clearly articulate your previous care experience, especially any roles that involved complex care. Be ready to share specific examples of how you've handled challenging situations or provided exceptional support to clients.
✨Understand the Company Values
Routes Healthcare prioritises individual healthcare needs and client comfort. Familiarise yourself with their mission and values, and think about how your personal approach to care aligns with theirs. This will show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios from your past experiences where you demonstrated patience, empathy, and a positive attitude, as these are crucial traits for a Complex Care Assistant.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
