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- Tasks: Provide specialist 1-2-1 care for clients with complex health needs in their homes.
- Company: Routes Healthcare, a leading complex care provider focused on individual healthcare needs.
- Benefits: Earn £14.78 per hour, enjoy career development, and receive ongoing training.
- Why this job: Make a real difference in people's lives while developing your clinical skills.
- Qualifications: 6 months paid care experience in the UK and a valid driving licence.
- Other info: Join a supportive team with excellent progression opportunities and wellbeing support.
The predicted salary is between 12 - 16 £ per hour.
Location: Billingham
Pay Rate: £14.78 per hour (including holiday pay)
IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.
About Us
Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.
About the Role
This is a complex care position - you will be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.
What You’ll Be Doing:
- Specialist Complex Care: Supporting clients with tracheostomy care, ventilation support, and respiratory needs
- Managing complex medication regimens and clinical observations
- Providing personal care with dignity and respect for clients with physical disabilities
- Supporting clients with PEG feeding and nutritional management
- Monitoring and responding to changes in client condition
- Working closely with healthcare professionals and families
Your Role:
- Providing 1-2-1 care in the client’s own home
- Working solo or as part of a 2-person team on double-up care packages
- Following detailed care plans created by our clinical team
- Maintaining accurate care records and clinical documentation
- Communicating effectively with clients, families, and the wider care team
We provide complex care across Billingham and the surrounding areas.
What Makes Complex Care Different:
Unlike standard homecare, you will be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:
- Long-term ventilation and tracheostomy care
- Neurological conditions requiring specialist positioning and care
- Life-limiting conditions requiring palliative and end-of-life care
- Complex physical disabilities requiring moving and handling expertise
We are committed to making lives better 24 hours a day, 7 days a week.
Shift Patterns & Hours
Complex care packages typically include:
- Consistent shift patterns with the same client(s)
- Range of shifts available Monday to Sunday (weekend availability required)
- Day shifts or night shifts available
- Shifts typically 8-12 hours depending on package
- Shifts allocated based on business needs and your availability
- Once committed to a shift, we need you to complete the full shift reliably
What We Offer
Career Development:
- Routes Academy programme with specialist complex care training
- Clinical skills training including tracheostomy, ventilation, PEG feeding
- Ongoing training and progression opportunities into senior complex care roles
Support:
- Dedicated clinical on-call team available 24/7
- Regular clinical supervision and competency assessments
- Wellbeing and mental health support
- We don’t use agency staff - you’ll work alongside employed Routes care workers only
Rewards:
- £14.78 per hour (includes holiday pay)
- Staff referral scheme with generous incentives (up to £250 per referral)
- Enhanced rates for specialist skills and night shifts
What You Need
Essential:
- The right to work in the UK without needing employer support
- Valid driving licence to drive clients car
- At least 6 months paid care experience in the UK, ideally with complex care experience
- Reliable, compassionate, and committed to delivering excellent clinical care
- Willingness to complete specialist training in complex care skills
Desirable:
- Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
- NVQ Level 2 or 3 in Health and Social Care
Ready to Make a Difference?
If you’re passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we’d love to hear from you. Apply today and speak to our friendly recruitment team about the complex care packages and training available.
Locations
Complex Care Assistant in Billingham, North East employer: Routes Healthcare
Contact Detail:
Routes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Assistant in Billingham, North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Routes Healthcare. Understand their values and the kind of care they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Complex Care Assistant, especially your skills in providing personal care and managing complex health needs.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for providing specialist care shine through. Share personal stories or experiences that highlight your commitment to making a difference in clients' lives, especially those with complex health conditions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Complex Care Assistant in Billingham, North East
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for providing care shine through. We want to see why you’re excited about supporting clients with complex health needs and how you can make a difference in their lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in complex care. If you've worked with tracheostomy care or ventilation support, mention it! We love seeing how your background aligns with what we do.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Routes Healthcare
✨Know Your Stuff
Make sure you understand the specific needs of complex care. Brush up on topics like tracheostomy care, ventilation support, and medication management. Being knowledgeable will show that you're serious about the role and ready to provide the best care.
✨Show Your Compassion
During the interview, highlight your experience in providing personal care with dignity and respect. Share examples of how you've supported clients with complex health conditions, as this will demonstrate your commitment to their wellbeing.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about the training opportunities available or how the team collaborates with healthcare professionals. This shows your interest in the position and helps you gauge if it's the right fit for you.
✨Be Reliable and Professional
Punctuality and professionalism are key in the care sector. Arrive on time for your interview and dress appropriately. This sets a positive tone and reflects your reliability, which is crucial for a role that involves working closely with clients.
