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- Tasks: Coordinate care visits and manage schedules to ensure quality support for clients.
- Company: Join Routes, a passionate team dedicated to delivering high standards of care for 15 years.
- Benefits: Enjoy 25 days holiday, a competitive salary, bonuses, and wellbeing support.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Passion for care, strong organisational skills, and an NVQ in Health and Social Care is a plus.
- Other info: Participate in on-call duties and work with a friendly, dynamic team.
The predicted salary is between 20800 - 36400 £ per year.
Location: Denton, Greater Manchester
Salary: Up to 26K (+ On Call Payments and Bonus)
Contract: Full-Time, Permanent
Are you looking for a rewarding job where you can make a difference to people's lives? Well then, being a Complex Care Coordinator might be the route for you! You will play a pivotal role of scheduling and coordinating care visits to ensure our clients receive the best quality care when they need it.
A little about us: We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that's not just for our clients but for our workers too. For the last 15 years at Routes, we've been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.
If this sounds like a team you'd like to be part of, we're already on to a winner. But how about we sweeten the deal a little more? We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.
What does this mean?
- Centralised support teams to help keep things running smoothly in the background. HR, Payroll, Quality and Marketing to name but a few.
- Our in-house recruitment team to make sure you have the staff you need. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.
- Routes Academy, which not only means the team is highly trained, but both you and our healthcare workers have opportunities to progress your careers and develop.
- We recently rolled out Digital Care Plans, making our operations more efficient.
- Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs.
- Wellbeing and financial support with our Employee Assistance Program (EAP).
- 25 days holiday, additional bank holiday leave plus an extra day off for your birthday.
- Saving for future-you with our Pension Scheme.
- A competitive salary plus an attractive bonus package based on service performance.
- A fun, friendly and supportive workplace (we have many great personalities!).
So what do you think? If you're interested in joining Routes as a Complex Care Coordinator in Denton, here's what we're looking for from you:
- Someone passionate about putting people first.
- Organisational & time management skills.
- An understanding of CQC regulations.
- Superb communication skills, with the ability to coordinate a team of healthcare workers.
- An NVQ in Health and Social Care would be a big bonus.
- Be willing to participate in on-call duties.
Your typical day to day will include:
- Co-ordinating the delivery of care using our care scheduling system.
- Adapting to changes in schedules, including staff availability and new clients.
- Ensuring that healthcare workers attend staff meetings, supervisions, and training within CQC-required timescales.
- Working together with your Service Manager and Complex Case Managers to deliver a high-quality care service.
- Maintain regular client contact, and ensure person-centred care is delivered to clients.
- Record all concerns, complaints, and compliments.
- Manage on-call duties on a rotating basis.
This could be the start of an incredible journey together, changing lives for people in our community. We look forward to hearing from you!
Complex Care Coordinator employer: Routes Healthcare (North)
Contact Detail:
Routes Healthcare (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Coordinator
✨Tip Number 1
Familiarise yourself with the CQC regulations and standards. Understanding these will not only help you in your role but also show your potential employers that you're serious about delivering high-quality care.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who work in care coordination. Attend local events or join online forums to connect with others and gain insights into the role.
✨Tip Number 3
Demonstrate your organisational skills by volunteering for projects or roles that require scheduling and coordination. This hands-on experience can be a great talking point during interviews.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed a team or coordinated care. Having specific examples ready will help you stand out as a candidate who can handle the responsibilities of a Complex Care Coordinator.
We think you need these skills to ace Complex Care Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complex Care Coordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in care coordination, organisational skills, and communication abilities. Emphasise any qualifications like an NVQ in Health and Social Care that could set you apart.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for putting people first and your understanding of CQC regulations. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Routes Healthcare (North)
✨Show Your Passion for Care
Make sure to express your genuine passion for helping others during the interview. Share personal stories or experiences that highlight your commitment to providing high-quality care and how it aligns with the values of the company.
✨Demonstrate Organisational Skills
As a Complex Care Coordinator, you'll need strong organisational and time management skills. Be prepared to discuss specific examples of how you've successfully managed schedules or coordinated teams in the past.
✨Familiarise Yourself with CQC Regulations
Understanding the Care Quality Commission (CQC) regulations is crucial for this role. Brush up on these guidelines before your interview and be ready to discuss how you would ensure compliance in your day-to-day responsibilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think about potential challenges you might face in coordinating care and how you would handle them effectively.
