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- Tasks: Support clients with complex care needs in their homes and communities.
- Company: Routes Healthcare is a leading care provider focused on personalised healthcare.
- Benefits: Enjoy flexible working hours and the chance to make a real difference.
- Why this job: Join a compassionate team dedicated to improving lives and fostering community connections.
- Qualifications: No specific qualifications required, just a caring attitude and willingness to learn.
- Other info: This role is for female applicants only, ensuring client comfort.
The predicted salary is between 24000 - 36000 £ per year.
Complex Care Assistant — Brain Injury Support (Adolescent Client)
Location: Liverpool
Pay Rate: Up to £16 per hour (including holiday pay)
Shift: Every Saturday, 09:30–18:30
Gender Requirement: Female applicants only (due to the personal care needs and preferences of the client, this is a genuine occupational requirement under the Equality Act 2010)
IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.
About Us
Routes Healthcare is a leading complex care provider — we are a care company, not an agency. We\’re real people who put individual healthcare needs first. We support people in their own homes, providing specialist 1-2-1 care for clients with complex health needs.
About the Role
We are looking for an experienced and compassionate Complex Care Assistant to support a young person in Liverpool who is living with a brain injury. This is a 1-2-1 role in the client\’s own home and out in the community, supporting them to live as full and independent a life as possible.
This is a set weekly commitment — one shift every Saturday from 09:30 to 18:30.
What You\’ll Be Doing
- Providing dedicated 1-2-1 support to a young person with an acquired brain injury
- Supporting with personal care, daily routines, and clinical needs as outlined in the care plan
- Driving the client to activities and appointments, supporting them to access the community safely
- Monitoring and responding to changes in the client\’s condition
- Following detailed care plans created by our clinical team
- Building a consistent, trusting relationship with the client and their family
- Maintaining accurate care records and documentation
What We\’re Looking For
Essential:
- Extensive experience supporting individuals with brain injuries — this is a specialist role and we need someone who understands the complexities involved
- Female (genuine occupational requirement under the Equality Act 2010)
- A full valid UK driving licence and access to a car for work — you will be driving the client
- The right to work in the UK without needing employer support
- Experience working with children or young people is highly desirable
- Reliable, patient, and able to commit to every Saturday
- A warm, engaging approach — this is about supporting a young person\’s quality of life, not just meeting clinical needs
Desirable:
- NVQ Level 2 or 3 in Health and Social Care
- Experience working with adolescents with neurological conditions
- Understanding of rehabilitation and neuro-behavioural support
What We Offer
- Specialist complex care training through the Routes Academy programme
- Dedicated clinical on-call team available 24/7
- Regular clinical supervision and competency assessments
- Wellbeing and mental health support
- Staff referral scheme with generous incentives (up to £250 per referral)
- You\’ll work alongside employed Routes care workers only — we don\’t use agency staff
Ready to Make a Difference?
If you have genuine experience in brain injury care and want to make a real difference to a young person\’s life, we\’d love to hear from you.
Apply today and speak to our recruitment team to find out more about this role.
Routes Healthcare is committed to making lives better through exceptional complex care services.
Complex Care Assistant employer: Routes Healthcare (North)
Contact Detail:
Routes Healthcare (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of complex care clients. Understanding conditions like dementia, physical disabilities, or mental health issues can set you apart during interviews.
✨Tip Number 2
Highlight any relevant experience in your conversations. If you've worked in similar roles or have personal experiences that relate to care, make sure to share these stories to demonstrate your empathy and understanding.
✨Tip Number 3
Research Routes Healthcare thoroughly. Knowing their values, mission, and the specific services they provide will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values and expectations.
We think you need these skills to ace Complex Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of a Complex Care Assistant. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in care roles, particularly those involving complex needs. Use specific examples to demonstrate your ability to provide compassionate and effective support.
Personalise Your Cover Letter: Write a personalised cover letter that addresses why you want to work with Routes Healthcare specifically. Mention their commitment to individual healthcare needs and how your values align with theirs.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Routes Healthcare (North)
✨Understand the Role
Make sure you thoroughly understand what a Complex Care Assistant does. Familiarise yourself with the specific needs of clients and the type of support they require. This will help you demonstrate your knowledge and commitment during the interview.
✨Show Empathy and Compassion
As a care assistant, empathy is key. Be prepared to share examples from your past experiences where you've shown compassion and understanding towards clients. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in a care setting. Think about potential challenges you might face and how you would address them, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, and client care approaches. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
