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- Tasks: Support clients with complex care needs in their homes and communities.
- Company: Routes Healthcare is a top care provider focused on personalised healthcare.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Female applicants only, due to specific client care needs.
- Other info: Join a dedicated team that values individual healthcare needs.
The predicted salary is between 24000 - 36000 £ per year.
Female Complex Care Assistant
Location: Newcastle
Pay Rate: £13.69-£16.50 per hour (including holiday pay)
IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.
This role is advertised for female care assistants only as a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010, to meet the specific care needs of our clients.
About Us
Routes Healthcare is a leading complex care provider – we are a care company, not an agency. We\’re real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.
About the Role
This is a complex care position – you\’ll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.
What You\’ll Be Doing:
Specialist Complex Care:
- Supporting clients with tracheostomy care, ventilation support, and respiratory needs
- Managing complex medication regimens and clinical observations
- Providing personal care with dignity and respect for clients with physical disabilities
- Supporting clients with PEG feeding and nutritional management
- Monitoring and responding to changes in client condition
- Working closely with healthcare professionals and families
Your Role:
- Providing 1-2-1 care in the client\’s own home
- Working solo or as part of a 2-person team on double-up care packages
- Following detailed care plans created by our clinical team
- Maintaining accurate care records and clinical documentation
- Communicating effectively with clients, families, and the wider care team
What Makes Complex Care Different:
Unlike standard homecare, you\’ll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:
- Long-term ventilation and tracheostomy care
- Neurological conditions requiring specialist positioning and care
- Life-limiting conditions requiring palliative and end-of-life care
- Complex physical disabilities requiring moving and handling expertise
All focused on supporting each individual\’s lifestyle and wellbeing while managing their clinical needs safely and effectively.
We are committed to making lives better 24 hours a day, 7 days a week – not only for the people we support but their loved ones and family members too.
Shift Patterns & Hours
Complex care packages typically include:
- Consistent shift patterns with the same client(s)
- Range of shifts available Monday to Sunday (weekend availability required)
- Day shifts or night shifts available
- Shifts typically 8-12 hours depending on package
- Shifts allocated based on business needs and your availability
- Once committed to a shift, we need you to complete the full shift reliably
Speak to the recruitment team to hear about our current packages and shift patterns.
What We Offer
Career Development:
- Routes Academy programme with specialist complex care training
- Clinical skills training including tracheostomy, ventilation, PEG feeding
- Ongoing training and progression opportunities into senior complex care roles
Support:
- Dedicated clinical on-call team available 24/7
- Regular clinical supervision and competency assessments
- Wellbeing and mental health support
- We don\’t use agency staff – you\’ll work alongside employed Routes care workers only
Rewards:
- £13.69-£16.50 per hour (includes holiday pay)
- Staff referral scheme with generous incentives (up to £250 per referral)
- Enhanced rates for specialist skills and night shifts
What You Need
Essential:
- The right to work in the UK without needing employer support
- At least 6 months paid care experience in the UK, ideally with complex care experience
- Reliable, compassionate, and committed to delivering excellent clinical care
- Willingness to complete specialist training in complex care skills
Desirable:
- Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
- NVQ Level 2 or 3 in Health and Social Care
(We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)
Ready to Make a Difference?
If you\’re passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we\’d love to hear from you.
Apply today and speak to our friendly recruitment team about the complex care packages and training available.
Routes Healthcare is committed to making lives better through exceptional complex care services.
Complex Care Assistant employer: Routes Healthcare (North)
Contact Detail:
Routes Healthcare (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of complex care clients. Understanding their unique requirements will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
Network with professionals in the healthcare sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your empathy and communication skills in conversations. As a Complex Care Assistant, these qualities are essential, so be prepared to discuss how you've demonstrated them in past experiences.
✨Tip Number 4
Research Routes Healthcare thoroughly. Knowing about our values and approach to care will allow you to align your responses with what we prioritise, making you a more attractive candidate.
We think you need these skills to ace Complex Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of a Complex Care Assistant. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in care roles, particularly those involving complex needs. Use specific examples to demonstrate your ability to provide compassionate and effective care.
Personalise Your Cover Letter: Craft a personalised cover letter that addresses the unique aspects of the role at Routes Healthcare. Mention why you are interested in working with them specifically and how you can contribute to their mission of prioritising individual healthcare needs.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the care sector.
How to prepare for a job interview at Routes Healthcare (North)
✨Understand the Role
Make sure you have a clear understanding of what a Complex Care Assistant does. Familiarise yourself with the specific needs of clients and how you can provide tailored support. This will show your potential employer that you're genuinely interested in the role.
✨Highlight Relevant Experience
Prepare to discuss any previous experience you have in care roles, especially those involving complex needs. Share specific examples of how you've successfully supported clients in the past, as this will demonstrate your capability and confidence.
✨Emphasise Empathy and Communication Skills
In care roles, empathy and communication are key. Be ready to talk about how you approach building relationships with clients and their families. Share instances where your communication skills made a positive impact on someone's care.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the training provided, team dynamics, or how the company supports its staff. Asking questions shows your enthusiasm for the position and helps you assess if it's the right fit for you.
