Service Manager – Complex Care
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Fazakerley, Merseyside & West Lancashire Region
Up to £60,000 + Performance Bonus
Lead Outstanding Complex Care Services. Make a Lasting Difference.
Routes Healthcare is seeking an exceptional healthcare
leader to join our senior management team as a Service Manager and CQC
Registered Manager for our Complex Care division across Merseyside and West
Lancashire.
This is a pivotal leadership role within our organisation,
offering the opportunity to oversee and develop a growing portfolio of complex
care services, lead multidisciplinary teams, and ensure the delivery of safe,
high-quality, person-centred care to clients with a wide range of clinical
needs.
You will have the autonomy to shape service delivery, build
high-performing teams, develop key stakeholder relationships, and drive
operational excellence within a well-established and ambitious healthcare
provider.
The Opportunity
Reporting into the Operations Director Complex Care, you
will be responsible for the overall performance, quality, compliance and growth
of your region.
As the Registered Manager, you will provide strong
operational and clinical leadership across a portfolio of complex care
packages, ensuring outstanding outcomes for the people we support while
maintaining the highest standards of governance and regulatory compliance.
Key responsibilities include:
Leading and developing a team of nurses, case managers and care professionals
Holding responsibility as the CQC Registered Manager for the service
Driving excellence in quality, client outcomes and service delivery
Building strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams
Ensuring compliance with CQC regulations and all relevant healthcare legislation
Overseeing service performance, budgets and commercial objectives
Supporting business growth through effective mobilisation and retention of care packages
Creating a positive culture where colleagues feel valued, developed and empowered to succeed
About You
We're looking for an experienced and credible healthcare
leader who combines strong operational management skills with a genuine passion
for delivering exceptional care.
You will bring:
Previous experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care
Proven experience managing complex care services involving clinical interventions
Experience leading multidisciplinary healthcare teams, including nurses and case managers
Strong understanding of CQC regulations, safeguarding and Health & Social Care legislation
Commercial awareness and experience managing budgets, performance and service growth
Outstanding communication and relationship-building skills
A proactive, solutions-focused leadership style
Full UK driving licence and willingness to travel across the region
Why Join Routes Healthcare?
At Routes Healthcare, we're committed to providing
exceptional care while giving our leaders the support, infrastructure and
autonomy they need to succeed.
What You'll Receive
Salary up to £60,000
Performance-related bonus scheme
25 days annual leave plus bank holidays
Additional day off for your birthday
Pension scheme
Employee Assistance Programme
Industry-leading learning and development through Routes Academy
Dedicated central support functions including HR, Recruitment, Payroll, Quality and IT
Digital systems and care planning technology to support efficient service delivery
Clear opportunities for progression within a growing healthcare organisation
The chance to play a key role in shaping and developing an expanding complex care service
About Routes Healthcare
Routes Healthcare is a leading provider of specialist
homecare and complex care services across Northern England.
For over 15 years, we have supported people with complex
clinical needs to live independently in their own homes and communities. Our
focus on quality, innovation and people has helped us build a strong reputation
with commissioners, healthcare professionals, clients and families. xgikmsk
Rated 'Good' by CQC, we combine local leadership with
strong central support, allowing our teams to focus on what matters most:
delivering outstanding care and achieving the best possible outcomes for the
people we support.
If you're an experienced healthcare leader looking for a
senior role where you can genuinely influence quality, performance and growth,
we'd love to hear from you.
Service Manager in Bootle employer: Routes Healthcare (North)
As a Temporary Care Coordinator at our Fazakerley location, you will be part of a compassionate team dedicated to making a meaningful impact in the community. We offer a supportive work culture that values your contributions and provides opportunities for professional growth, ensuring you feel valued and empowered in your role. With competitive pay and a focus on employee well-being, this position is perfect for those looking to make a difference while advancing their career in care.
