At a Glance
- Tasks: Support artists by providing exceptional customer service and building positive relationships.
- Company: RouteNote, a leading digital music distributor with a passion for empowering artists.
- Benefits: Flexible working hours, generous leave, wellness programme, and a fun office environment.
- Other info: Enjoy social events, games, and a dog-friendly office culture.
- Why this job: Join a friendly team and help artists share their music globally while having fun.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for music.
The predicted salary is between 30000 - 42000 £ per year.
Customer Support Associate
£24,079 per year | 35 hours per week | Hybrid working | Truro
This is a full-time role working just 35 hours per week. The £24,079 annual salary is equivalent to £13.23 per hour, or approximately £27,519 based on a standard 40-hour working week.
What we want:
Our ideal Customer Support Associate will have/be:
- Excellent written and verbal communication skills, with a preference for a casual and friendly tone.
- GSCE or equivalent in Maths and English.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a positive and enthusiastic attitude.
- Strong attention to detail, problem-solving, and organisational skills.
- Proficiency in relevant software applications (e.g. CRM, help desk ticketing systems).
- Proven track record in delivering exceptional customer support.
- Skilled computer user with proficiency in Windows operating system.
- Adaptable communicator who can effectively interact with diverse customers.
- Efficient multitasker capable of prioritising tasks and managing time effectively.
- Experience user of Google Suite tools for streamlined workflows.
- Previous experience in customer support or a related field is preferred.
- Music Industry knowledge and experience
- Product/service knowledge and experience
What we offer:
- Monday to Friday
- Hybrid working – 3 days in our Truro office and 2 days remotely
- Flexible start and finish times between 08:00 and 18:00
- 28 days annual leave plus bank holidays
- Company pension
- Enhanced maternity and paternity leave
- Free on-site parking
- Health and wellbeing programme
- Dog-friendly modern office
- Games rooms, table tennis, pool and mini gym
- Regular company social events
About us:
Founded in the quiet countryside of Cornwall, UK in 2007, RouteNote has spent over almost 20 years building a platform that empowers artists to easily get their music heard worldwide, proudly becoming the leading digital music distributor in all of Europe, covering over 95% of the digital music market.
Our team is built upon a love for music, many of us being musicians and creatives outside of the office. We know what people want for their music and we do our best to help their dreams come true using our passion and experience. We work with the top services around the world to ensure that your music can be heard everywhere, no matter how people are listening. We are constantly working hard to provide new and exciting opportunities to help artists and labels sell their music, grow their fan bases and rocket their music careers to new heights.
RouteNote is an equal opportunity employer. We have a strong culture of inclusion, curiosity and flexibility. We want you to help us create a world where millions of people are more creative, fulfilled and inspired.
We're a social, friendly bunch here at RouteNote. If you would like more information please contact our People & Culture team at people@routenote.com.
Closing Date - 1st November (if we have an influx of applications, the closing date might be pulled forward).
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Customer Support Associate in Truro employer: RouteNote Ltd
RouteNote is an exceptional employer located in the picturesque countryside of Cornwall, offering a vibrant work culture that celebrates creativity and music. With generous benefits such as flexible working hours, a wellness programme, and a dog-friendly office, employees are encouraged to thrive both personally and professionally. The company fosters a supportive environment where team members can grow their skills and contribute to empowering artists worldwide, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate in Truro
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RouteNote Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RouteNote Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Associate in Truro
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RouteNote Ltd:Your cover letter is your chance to shine! Tell us why you want to work at RouteNote Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RouteNote Ltd!
How to prepare for a job interview at RouteNote Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
