At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues in a collaborative team.
- Company: Join Routeco, a leading industrial automation specialist with a supportive culture.
- Benefits: Enjoy generous time off, wellness benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team that values professionalism and collaboration.
- Why this job: Kickstart your career in IT with real impact and growth potential.
- Qualifications: A passion for IT, good communication skills, and GCSE English and Maths.
The predicted salary is between 40500 - 49500 £ per year.
Looking for a fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people.
As part of the Sonepar Group—the largest B2B electrical distributor globally—we offer the stability and scale of a global organisation, while staying firmly rooted in the UK market. We’re committed to shaping a forward-thinking future, valuing professionalism, agility and teamwork every step of the way, with customers at the centre of every decision.
If you want to grow with a company that cares about its people and the world around us, discover what makes Routeco stand out and see where your career could take you.
At Routeco, our Head Office and support functions play a crucial role in enabling our commercial and operational teams to deliver exceptional service. Your work strengthens our operations and our foundations that frontline colleagues rely on for success. You’ll be part of a collaborative team that contributes directly to Routeco’s growth and our ambition to be the first call for automation and control.
Be part of a culture built on Professionalism, Agility, Collaboration and Excellence, where people support each other. Develop your skills through ongoing learning, project involvement and real opportunities to progress your career.
What you’ll be doing:
- Provide polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system.
- Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required.
- Assist with setting up, configuring and issuing IT equipment for new starters, movers and existing users.
- Support routine user administration tasks, including password resets, account checks and access queries in line with IT procedures.
- Maintain accurate documentation, follow cyber security and IT policies, and actively take part in apprenticeship learning and development activities.
What do you need to bring to Routeco?
- A genuine interest in IT and technology, with curiosity and enthusiasm to learn through a Level 3 apprenticeship programme.
- Good communication skills, with the ability to listen carefully, ask questions and provide helpful support to internal customers.
- Strong attention to detail and the ability to follow instructions, procedures and security requirements accurately.
- A team-focused approach, with reliability, professionalism and a willingness to take feedback and develop confidence.
- GCSE English and Maths, or willingness to work towards the required functional skills standard where applicable.
What Routeco can offer you:
- Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
- Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
- Wellness Benefits: Access a health and wellbeing cashback scheme.
- Financial Security: life assurance coverage at 2x your salary.
- Free Shares: you will be eligible to receive free shares after completing 3 years of service.
- Pension Plan: Join our Group personal pension plan with a 5% employer contribution.
- Continuous Learning: 1 hour of protected development every week to enhance your skills.
- Family-Friendly Leave: Enhanced maternity and paternity leave.
- Recognition: Discretionary ‘on the spot’ and value-based awards for outstanding performance.
- Volunteer Time Off & Workplace giving: Get paid time off for participating in our volunteering programs and contribute to meaningful causes.
- Exclusive Discounts: Access the Associate Discounts Portal for savings.
- Referral Bonuses: Earn financial reward for referring talented individuals.
- Cycle Scheme: Access to salary sacrifice Cycle Scheme.
- Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders.
- Fitness Benefits: Enjoy gym membership discounts.
At Routeco, we welcome applicants from all backgrounds. If you're interested but don't meet every requirement, we encourage you to apply—you might still be a great match. Please inform us of any needed adjustments to the recruitment process when applying.
We use blind CVs. We’re GEISS accredited. We’re a registered Member of Inclusive Employers. We have internal focus groups on Mental Health, Menopause, D&I and more. We're proud to publish our diversity aims and figures so everyone can see our great work!
Are you ready to make a difference?
Apprentice Information and Communication Technician in Milton Keynes employer: Routeco
Routeco is an exceptional employer that fosters a dynamic work environment where professionalism and teamwork are at the forefront. As a Territory Account Manager, you'll benefit from a generous commission structure and a robust benefits package, all while having the opportunity to grow your career in a supportive culture that encourages innovation and collaboration. Located in the UK, this role offers regular customer interactions and the chance to make a significant impact in the automation solutions sector.
