At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues in a collaborative team.
- Company: Join Routeco, a leading industrial automation specialist with a supportive culture.
- Benefits: Enjoy generous time off, wellness benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team that values professionalism and collaboration.
- Why this job: Kickstart your career in IT with real impact and growth potential.
- Qualifications: A passion for IT, good communication skills, and GCSE English and Maths.
The predicted salary is between 40500 - 49500 £ per year.
Looking for a fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people.
As part of the Sonepar Group—the largest B2B electrical distributor globally—we offer the stability and scale of a global organisation, while staying firmly rooted in the UK market. We’re committed to shaping a forward-thinking future, valuing professionalism, agility and teamwork every step of the way, with customers at the centre of every decision.
If you want to grow with a company that cares about its people and the world around us, discover what makes Routeco stand out and see where your career could take you.
At Routeco, our Head Office and support functions play a crucial role in enabling our commercial and operational teams to deliver exceptional service. Your work strengthens our operations and our foundations that frontline colleagues rely on for success. You’ll be part of a collaborative team that contributes directly to Routeco’s growth and our ambition to be the first call for automation and control.
Be part of a culture built on Professionalism, Agility, Collaboration and Excellence, where people support each other. Develop your skills through ongoing learning, project involvement and real opportunities to progress your career.
What you’ll be doing:- Provide polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system.
- Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required.
- Assist with setting up, configuring and issuing IT equipment for new starters, movers and existing users.
- Support routine user administration tasks, including password resets, account checks and access queries in line with IT procedures.
- Maintain accurate documentation, follow cyber security and IT policies, and actively take part in apprenticeship learning and development activities.
- A genuine interest in IT and technology, with curiosity and enthusiasm to learn through a Level 3 apprenticeship programme.
- Good communication skills, with the ability to listen carefully, ask questions and provide helpful support to internal customers.
- Strong attention to detail and the ability to follow instructions, procedures and security requirements accurately.
- A team-focused approach, with reliability, professionalism and a willingness to take feedback and develop confidence.
- GCSE English and Maths, or willingness to work towards the required functional skills standard where applicable.
- Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
- Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
- Wellness Benefits: Access a health and wellbeing cashback scheme.
- Financial Security: life assurance coverage at 2x your salary.
- Free Shares: you will be eligible to receive free shares after completing 3 years of service.
- Pension Plan: Join our Group personal pension plan with a 5% employer contribution.
- Continuous Learning: 1 hour of protected development every week to enhance your skills.
- Family-Friendly Leave: Enhanced maternity and paternity leave.
- Recognition: Discretionary ‘on the spot’ and value-based awards for outstanding performance.
- Volunteer Time Off & Workplace giving: Get paid time off for participating in our volunteering programs and contribute to meaningful causes.
- Exclusive Discounts: Access the Associate Discounts Portal for savings.
- Referral Bonuses: Earn financial reward for referring talented individuals.
- Cycle Scheme: Access to salary sacrifice Cycle Scheme.
- Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders.
- Fitness Benefits: Enjoy gym membership discounts.
At Routeco, we welcome applicants from all backgrounds. If you're interested but don't meet every requirement, we encourage you to apply—you might still be a great match. Please inform us of any needed adjustments to the recruitment process when applying.
We use blind CVs. We’re GEISS accredited. We’re a registered Member of Inclusive Employers. We have internal focus groups on Mental Health, Menopause, D&I and more. We're proud to publish our diversity aims and figures so everyone can see our great work!
Are you ready to make a difference?
Apprentice Information and Communication Technician in Milton Keynes employer: Routeco
Routeco is an exceptional employer that fosters a dynamic work environment where professionalism and teamwork are at the forefront. As a Territory Account Manager, you'll benefit from a generous commission structure and a robust benefits package, all while having the opportunity to grow your career in a supportive culture that encourages innovation and collaboration. Located in the UK, this role offers regular customer interactions and the chance to make a significant impact in the automation solutions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Information and Communication Technician in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Routeco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Routeco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Routeco!
✨Direct Apply to Routeco
Let's not forget to apply directly through the Routeco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Apprentice Information and Communication Technician in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Routeco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Routeco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Routeco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
