At a Glance
- Tasks: Engage with customers to maximise sales and deliver exceptional service across various channels.
- Company: Join Routeco, a leading distributor in industrial automation and control products.
- Benefits: Enjoy generous time off, wellness benefits, and continuous learning opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Be part of a growing team and make a real impact in customer relationships.
- Qualifications: GCSEs in Maths and English; electrical engineering knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Routeco is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. You will be joining a growing organisation in the UK of over 250 associates at one of the UK's leading distributors of industrial automation and control products.
Working in the Service Centre at Routeco involves collaborating closely with customers to maximise sales opportunities and deliver outstanding service. The role requires engaging with customers across multiple channels, including phone, email, and face-to-face interactions, to understand their needs and provide tailored solutions.
We are seeking a proactive, self-motivated individual with a strong proactive approach and a genuine enthusiasm for building relationships. The ideal candidate will enjoy networking, thrive in a team environment, and be driven to contribute to both individual and collective success.
Key Responsibilities:- Promote and sell compatible products and services to meet sales targets and GP growth.
- Demonstrate strong commercial awareness and negotiation skills to maximise margins.
- Apply pricing strategies based on customer profile, product type, and ownership.
- Proactively identify and pursue new sales opportunities.
- Deliver a consistently high level of customer experience across all interactions.
- Address and resolve customer issues promptly, ensuring satisfaction and retention.
- Manage and take ownership of individual high level-high maintenance accounts that require hands-on relationships daily to their business needs to give exceptional customer experience.
- Proactively contact customers to develop ongoing business opportunities.
- Engage customers in a friendly and professional manner to encourage repeat business.
- Stay up to date with franchise supplier offerings.
- Advise customers on suitable products and services that best meet their needs.
- Recommend value-added solutions to improve customer outcomes.
- Technical self-development and learning ownership.
- Manage non-franchise purchasing activities.
- Source products entrepreneurially to meet customer requirements.
- Communicate clearly with customers regarding availability, pricing, discounts, and delivery timelines.
- Ensure all quotations are followed up in a timely and consistent manner.
- Track and convert opportunities generated internally and via external sales stakeholders.
- Education: GCSEs (or equivalent) in Maths and English are required. Candidates should ideally have qualifications at least to ONC level in electrical engineering.
- Ability to inspire commitment and enthusiasm among colleagues.
- Methodical, precise, persistence and keen diligence.
- Strong customer support and servicing skills are necessary.
- Effective communication is needed to manage customer orders and enquiries.
- Proficiency with Microsoft Office and data entry systems.
- Previous experience in electrical engineering or electrical distribution would be beneficial.
- Hours: 37.5 hours per week.
- Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
- Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
- Wellness Benefits: Access a health and wellbeing cashback scheme.
- Financial Security: Benefit from life assurance coverage at 2 times your salary.
- Free Shares: You will be eligible to receive free shares after completing 3 years of service.
- Pension Plan: Join our group personal pension plan with a 5% employer contribution.
- Continuous Learning: 1 hour of protected development time every week to enhance your skills.
- Family-Friendly Leave: Enhanced maternity and paternity leave.
- Recognition: Receive discretionary on-the-spot and value-based awards for outstanding performance.
- Volunteer Time Off: Get paid time off for participating in our volunteering programmes.
- Exclusive Discounts: Access the Associate Discounts Portal for savings.
- Referral Bonuses: Earn financial reward for referring talented individuals.
- Cycle Scheme: Access to salary sacrifice Cycle Scheme.
- Wellbeing Support and Employee Assistance: Access a 24/7 support programme through Unum, and Mental Health First Aiders.
- Fitness Benefits: Enjoy gym membership discounts.
- Workplace Giving: Contribute to meaningful causes.
Routeco is committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves. We are committed to providing equal opportunities to all current and prospective employees and will not discriminate based on a person's race, colour, sex, gender, age, religion, national origin, disability status, sexual orientation, source of income, parental status, or any other protected status. We strive to build a culture that values meritocracy, openness, fairness, and transparency.
As part of our commitment to increase workplace diversity, we have introduced the practice of anonymising CVs to help remove bias by omitting personally identifiable information, such as name, gender, age, and education. We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.
Are you ready to make a difference?
Internal Sales Executive employer: Routeco
Routeco is an exceptional employer that prioritises employee well-being and professional growth, offering generous benefits such as 25 days of annual leave, wellness programs, and a commitment to continuous learning. With a collaborative work culture that values diversity and inclusion, employees are encouraged to thrive in their roles while contributing to the success of a leading distributor in the industrial automation sector. Join us in a supportive environment where your contributions are recognised and rewarded, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive
✨Tip Number 1
Get to know the company inside out! Research Routeco and Sonepar, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your skills align with the role of Internal Sales Executive. Think about specific examples from your past that demonstrate your proactive approach and customer service skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it’s a great way to make connections that could help you land the job!
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Internal Sales Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Internal Sales Executive. Highlight your experience in sales, customer service, and any relevant qualifications in electrical engineering. We want to see how you can bring value to Routeco!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your skills align with Routeco's mission. Don’t forget to mention your proactive approach and ability to build relationships – that’s what we’re looking for!
Showcase Your Communication Skills:Since this role involves engaging with customers across various channels, make sure your application reflects your strong communication skills. Whether it's through your writing style or how you present your experiences, let us see your friendly and professional side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Routeco team!
How to prepare for a job interview at Routeco
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the electrical products and solutions that Routeco offers. Familiarise yourself with their key features and benefits, as well as any recent developments in the industry. This will help you demonstrate your commercial awareness and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role involves engaging with customers across various channels, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or went above and beyond to ensure customer satisfaction. This will highlight your strong customer support skills and proactive approach.
✨Demonstrate Your Team Spirit
Routeco values teamwork, so be ready to discuss how you've collaborated with colleagues in previous roles. Share specific instances where you contributed to team success or helped foster a positive working environment. This will show that you can thrive in a team setting and inspire commitment among your peers.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and the company. Ask about the team dynamics, opportunities for professional development, or how success is measured in the position. This not only demonstrates your interest but also helps you gauge if Routeco is the right fit for you.
