We are an equal opportunity employer and proud member of the Disability Confident program.
Responsibilities
- Support and drive the sales cycle, assessing potential application of the Route 101 portfolio to meet customer needs.
- Create and deliver engaging and relevant customer demonstrations.
- Develop presales material such as RFP responses and demos.
- Conduct discovery activities with prospects to identify needs and opportunities.
- Lead complex transformational engagements and identify business value as well as technical solutions.
- Define the technical solution and create documents such as proposals and statements of work, including bill of materials and commercial elements.
- Develop and deliver Proof of Concepts to prospect organisations.
- Maintain ongoing relationships through alignment to key accounts and proactive contact, ensuring customer awareness and adoption of current and forthcoming product features.
- Engage in research & development activities.
- Be conversant in the broader Route 101 portfolio and its application to drive business outcomes.
- Represent Route 101 at industry events and forums, including delivery of webinars and public presentations.
- Conduct industry research and analysis to keep Route 101 current, relevant and focused; this may include writing white papers or other articles.
- Maintain and manage the Route 101 Lab and demo environments to ensure access to the latest and greatest vendor capabilities.
Qualifications
- Proven experience solving customer contact requirements through application of contact centre technologies.
- Passionate about cloud and emerging technologies and how these can address customer issues.
- Awareness of common components and services to support Enterprise Architecture, and understanding of the Route 101 solution’s role within it.
- Experience with large enterprise engagements featuring complex landscapes of multiple technologies and integrations, supporting thousands of end users across multiple departments, lines of business and locations.
- Experience with cloud technologies such as Zendesk, CXone, Amazon Connect or similar, and a current grasp of AI use.
- Knowledge/experience of integration methods, such as APIs and web‑based applications, especially commonly adopted CRM platforms.
- Consultative stakeholder management skills to understand business requirements and translate them into technical solutions.
- Adaptability and effectiveness working with a variety of clients and in challenging situations, establishing credibility and trust quickly.
- Confidence in presenting to audiences of all sizes and seniority levels.
- Strong organisational and project/time management skills, with the ability to take ownership of delegated projects and work autonomously.
- Strong analytical and problem‑solving skills, focused on delivering practical, client‑focused solutions.
- Degree‑level education or equivalent relevant industry experience and certification.
- Very high standard of spoken and written English.
