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Routd is an AI-powered vending and logistics platform on a mission to transform how businesses manage delivery, fleet, and last-mile operations. We combine cutting-edge technology with hands-on operational expertise, working across sectors including catering, FMCG, healthcare, and retail - with clients including Amazon, Compass Group, Chartwells and the Metropolitan Police.
We're a fast-growing company at the intersection of logistics and technology, and this is a pivotal moment for the business - we're looking for an exceptional operational leader to help us scale.
This is a senior leadership role overseeing performance, governance, and continuous improvement across our core UK contracts and technology platform. You'll manage 3 direct reports and act as the critical bridge between executive leadership and operational delivery - ensuring we scale effectively while maintaining exceptional standards of service, compliance, and customer satisfaction.
What you'll be doing:
· Providing strategic oversight across multiple operational contracts, monitoring KPIs, fleet performance, and driving continuous improvement
· Owning senior client relationships, leading contract retention/growth, and supporting tender submissions and commercial negotiations
· Holding budget responsibility across contracts, working closely with our CFO on P&L accountability
· Acting as the operational voice into our Routd platform - shaping product development through real client and operational insight
· Championing quality, risk, and compliance, including supporting our ISO 9001 QMS
· Leading and developing our Operations Managers - from coaching and performance management through to recruitment and workforce planning
· Producing executive-level reporting to support strategic decision-making across the business
What we're looking for:
· 5+ years in operational leadership, managing multiple sites, contracts, or business units
· A track record of leading managers
· Strong commercial acumen - comfortable with tenders, pricing, and contract negotiation
· Experience with quality frameworks or compliance programmes
· Experience in logistics, transport, FM, contract catering, or service delivery
· Exposure to digital transformation projects
Benefits include:
Private medical insurance, life insurance, car allowance and free use of the office gym.
If you're a strategic, data-driven leader who thrives across multiple workstreams and wants to help shape both client delivery and product at a fast-growing business - we'd love to hear from you.
Director of Operations in Slough employer: ROUTD
Routd is an exceptional employer that thrives on innovation and collaboration, offering a dynamic work culture where technology meets operational excellence. With a focus on employee growth, we provide ample opportunities for professional development and leadership training, ensuring our team members are equipped to excel in their roles. Located at the heart of the UK's logistics sector, we offer a unique chance to be part of a fast-growing company that is reshaping the future of delivery and fleet management, all while working with prestigious clients like Amazon and the Metropolitan Police.
