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- Tasks: Assist patients and manage appointments in a friendly GP practice environment.
- Company: Roundwood Surgery, a supportive and dynamic healthcare team.
- Benefits: Flexible working hours, training provided, and a friendly work atmosphere.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Opportunities for part-time or full-time roles with career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Roundwood Surgery are looking to expand their reception team with an exciting opportunity for an Experienced Medical Receptionist to join our friendly GP Practice whose main site is in Mansfield and a branch surgery site at Forest Town. Experience of General Practice or NHS work is highly desirable, but not essential as training will be provided to a suitable candidate.
The role of the Experienced Medical Receptionist can at times be very demanding, so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking. We are flexible with working hours for the right candidate with the possibility to look at part-time, full-time or a job share. Our operational hours are: Monday to Friday 8am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm).
Main duties of the job
The main purpose of the role is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Book, cancel, or rearrange Doctors, Nurses and Other Health Care professionals appointments in line with the agreed practice policy. Support the practice with the administrative duties required, including issuing of repeat prescriptions, emails, tasks, workflow, SARs request, private medical paperwork and any supportive duties as and when required.
About us
We value our team offering a friendly environment in which to work, with other enthusiastic members who understand Primary Care demands. Encouraging each team member to be focused having ownership, engagement and responsibilities to ensure support and efficiency for achievement. 13,600 registered patients, 5 GP Partners, 2 salaried GPs and as a training practice we have several GP Registrars and Foundation Doctors.
Job responsibilities
- Ensure an effective and efficient Reception service is provided to patients and any other visitors to the Practice.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Deal with all general enquiries, explain procedures and make new/follow up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.
- Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.
- All home visit requests are to be added to the On Call Dr rota promptly.
- Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.
- To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.
- Advise patients and take payment of relevant charges for private (non GMS) services and provide admin support for the generation of medical reports.
- Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.
- Scanning of relevant documentation to be work flowed for appropriate action.
- Ensure all George Lloyd files are stored in alphabetical order within the filing system.
- Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.
- Use of Microsoft to support the Practice and non-clinical teams with Word/Excel. Along with filing, photocopying and scanning.
- Ensure Reception and Waiting Room is kept neat and tidy. Adhering to the Start and End of Day process.
- Undertake any additional duties as required by the Practice and appropriate to the Reception role.
This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.
Person Specification
Experience
- Experience of working with the general public.
- Experience with Customer Service.
- Experience of working within a Receptionist position.
- Experience of working in General Practice preferred but not essential.
Qualifications
- Good standard of Education GCSE Mathematics and English - Grade C or above.
GP Receptionist in Mansfield employer: Roundwood Surgery
Contact Detail:
Roundwood Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist in Mansfield
✨Tip Number 1
Get to know the practice! Research Roundwood Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a GP Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling different types of inquiries and scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks at once. This will demonstrate your ability to thrive in a busy environment like a GP practice.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our friendly team.
We think you need these skills to ace GP Receptionist in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or reception roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at Roundwood Surgery and how your background makes you a great fit for the role. Keep it friendly and professional!
Show Off Your Communication Skills: As a GP Receptionist, communication is key! In your application, give examples of how you've effectively communicated with customers or colleagues in the past. This will help us see your potential in handling patient interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Roundwood Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Roundwood Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a GP Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it was handling difficult customers or explaining complex information clearly. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage multiple tasks. Think of specific instances where you successfully juggled various responsibilities, like scheduling appointments while addressing patient queries. This will highlight your capability to thrive in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle peak times at the practice. This shows you're engaged and serious about finding the right fit for both you and the practice.
