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For Companies At a Glance
- Tasks: Be the friendly face of our surgery, supporting patients in-person and online.
- Company: Roundhay GP surgery, dedicated to patient care and community support.
- Benefits: Gain valuable experience while earning a qualification and developing your skills.
- Why this job: Make a real difference in patients' lives while building your career in customer service.
- Qualifications: No prior experience needed, just a friendly attitude and organisational skills.
- Other info: Flexible working hours with opportunities for growth in a supportive environment.
The predicted salary is between 800 - 1400 £ per month.
Roundhay GP surgery is looking for a L2 Customer Service apprentice who can be the face of the surgery on reception and support patients both in-person and via email and telephone, so that patients feel cared for. This role is perfect for a friendly and well organised individual.
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: Hours: Often full-time (approx. 37.5 hours/week) or part-time, usually requiring flexibility for early morning or evening shifts. Exact working hours TBC at interview.
- Expected Duration: 1 Year 3 Months
Customer Service Apprentice in Leeds employer: Roundhay Road Surgery
Contact Detail:
Roundhay Road Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Leeds
✨Tip Number 1
Be yourself! When you get to the interview stage, let your personality shine through. The Roundhay GP surgery is looking for someone friendly and organised, so show them how you can be that welcoming face on reception.
✨Tip Number 2
Do your homework! Familiarise yourself with the surgery's values and services. This will not only impress them but also help you answer questions more confidently and show that you genuinely care about the role.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you articulate your thoughts and feel more at ease when it’s time to meet the team at Roundhay.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're keen and ready to take the next step in your career as a Customer Service Apprentice.
We think you need these skills to ace Customer Service Apprentice in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly nature shine through! We want to see how you can connect with patients and make them feel cared for, so don’t be afraid to show a bit of who you are.
Tailor Your Application: Make sure to customise your application to highlight your organisational skills and customer service experience. We’re looking for someone who can handle both in-person and digital interactions, so mention any relevant experiences!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we want to know about your skills and experiences without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Roundhay Road Surgery
✨Know the Role Inside Out
Make sure you understand what being a Customer Service Apprentice at Roundhay GP surgery entails. Familiarise yourself with the responsibilities, like supporting patients in person and via email or phone. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about being the friendly face of the surgery, be prepared to demonstrate your communication skills. Think of examples where you've helped someone or resolved an issue, whether in a previous job or during your studies. This will highlight your ability to care for patients effectively.
✨Prepare for Flexibility Questions
Given the flexible working hours mentioned, be ready to discuss your availability. Think about how you can accommodate early mornings or evenings and express your willingness to adapt. This shows that you're committed and ready to meet the needs of the surgery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with or how success is measured in the role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
