At a Glance
- Tasks: Lead a dynamic team to support young people experiencing homelessness in securing safe accommodation.
- Company: Roundabout, a passionate organisation dedicated to ending youth homelessness.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Join a supportive environment focused on innovation and continuous improvement.
- Why this job: Transform lives and lead impactful services for vulnerable young people.
- Qualifications: Experience in managing homelessness services and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about leading impactful services that transform the lives of complex needs young people experiencing homelessness? Roundabout is seeking an experienced and strategic Service Manager to lead our Rapid Sheffield Rehousing service—a dynamic, person-centred provision supporting young people to secure and sustain safe accommodation through a housing first approach.
As Service Manager, you will take overall responsibility for the performance, development, and strategic direction of the service. You will lead and inspire a team, ensuring the delivery of high-quality, trauma-informed support while maintaining strong partnerships across the housing and support system.
You will play a pivotal role in:
- Providing leadership, direction, and oversight across the service
- Ensuring contract delivery and service performance aligns with organisational and funder expectations
- Driving service development, innovation, and continuous improvement
- Building and maintaining strategic partnerships with key stakeholders
- Embedding a culture of safeguarding, accountability, and excellence
Key Accountabilities:
- Strategic Leadership & Service Oversight
- Provide overall leadership and direction to the Rapid Rehousing service, ensuring high-quality, consistent delivery aligned to Roundabout's values and strategic priorities
- Lead, manage, and support the Team Leader and staff team, ensuring effective supervision structures and strong team performance
- Ensure the service operates effectively, safely, and in line with organisational policies and safeguarding requirements
- Performance & Contract Management
- Monitor and drive performance against KPIs, contract requirements, and outcomes frameworks
- Oversee data collection, reporting, and evaluation to demonstrate impact and inform service development
- Ensure effective management of referrals, allocations, risk, and safeguarding across the service
- Service Development & Innovation
- Identify opportunities to develop the service in response to emerging needs, funding opportunities, and sector developments
- Lead on continuous improvement, embedding best practice and innovation in service delivery
- Contribute to organisational strategy, influencing the development of homelessness responses for young people
- Partnerships & Stakeholder Engagement
- Build and maintain strong strategic relationships with housing providers, local authorities, health services, probation, and other partners
- Represent Roundabout at senior multi-agency forums and contribute to system-wide approaches to youth homelessness
- Promote the service externally, enhancing its reputation and impact
- Safeguarding, Quality & Compliance
- Ensure robust safeguarding, health and safety, and risk management systems are embedded and consistently applied
- Lead on quality assurance processes, audits, and service reviews
- Ensure compliance with all relevant legislation, policies, and funding requirements
- Financial & Resource Management
- Manage service expenditure and financial compliance
- Oversee staffing structures, recruitment, and workforce planning
- Ensure resources are used efficiently to maximise positive outcomes for young people
- Other Duties
- To attend regular Organisational wide management meetings
- To have out of hours responsibility as part of the managers on call rota
Specific Knowledge, Experience and Skills
- Significant experience in managing a service within homelessness, rough sleeping, housing or related fields
- Strong understanding of the challenges faced by young people experiencing homelessness and multiple disadvantage
- Proven track record of leading safeguarding and risk management in complex needs frontline services, ensuring safe, person-centred responses and effective multi-agency coordination
- Strong experience in overseeing contract performance, monitoring outcomes, and producing high-quality reports to drive accountability, inform service development, and evidence impact
- Experience of leading, managing, and supporting a staff team, ensuring effective supervision structures and strong team performance is embedded into the culture
- A confident decision-maker, particularly when having to be responsive to complex or high-risk situations
- Proven ability to develop and sustain strong partnerships and stakeholder engagement across statutory and voluntary sectors, supporting coordinated responses for individuals with complex needs
- Demonstrates strong organisational and analytical skills, with a high level of attention to detail, enabling effective oversight of complex case management, service delivery, and outcomes for young people with multiple and complex needs
- Passionate about ending youth homelessness, with a clear commitment to improving long-term outcomes for young people
- Demonstrates an approachable, supportive and empowering leadership style that fosters confidence, accountability and growth
- Is resilient and composed, and able to lead in a fast-paced and challenging environment
- Applies a solution-focused approach, remaining proactive and adaptable in addressing the complexities and changing needs of individuals with multiple and complex needs
- Leads with a strong commitment to equality, diversity, and inclusion, embedding inclusive practice and challenging discrimination to create a fair and supportive environment for all
- Is reflective and committed to continuous learning and improvement, individually and empowering others
- Demonstrates the ability to understand, recognise, and sensitively respond to the emotions, behaviours, and lived experiences of young people, particularly those impacted by trauma
Rapid Rehousing Service Manager in Sheffield employer: Roundabout Ltd
Roundabout is an exceptional employer dedicated to transforming the lives of young people experiencing homelessness through innovative and person-centred services. With a strong commitment to employee growth, we foster a supportive work culture that values collaboration, accountability, and continuous improvement, ensuring our team is equipped to make a meaningful impact in the community. Located in Sheffield, our organisation offers unique opportunities to engage with key stakeholders and contribute to strategic developments in youth homelessness, making it a rewarding place to work for those passionate about social change.
StudySmarter Expert Advice🤫
We think this is how you could land Rapid Rehousing Service Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission, especially around supporting young people experiencing homelessness. Show them you're not just a fit on paper!
✨Tip Number 3
Practice your pitch! Have a clear and concise summary of your experience and what you bring to the table. This will help you stand out when you meet potential employers or during networking events.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and passion. Plus, it shows you're genuinely interested in being part of our team at Roundabout.
We think you need these skills to ace Rapid Rehousing Service Manager in Sheffield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting young people experiencing homelessness shine through. We want to see your commitment to making a difference and how your values align with our mission at Roundabout.
Tailor Your Experience:Make sure to highlight your relevant experience in managing services within homelessness or related fields. We’re looking for specific examples that demonstrate your leadership skills and ability to drive service performance.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your achievements and how they relate to the key responsibilities of the Service Manager role. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this impactful role. We can’t wait to hear from you!
How to prepare for a job interview at Roundabout Ltd
✨Know Your Stuff
Before the interview, dive deep into Roundabout's mission and values. Understand their approach to youth homelessness and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in managing teams and driving performance. Think about times when you've inspired a team or implemented innovative solutions. Be ready to discuss how you foster a supportive environment for staff and young people alike.
✨Demonstrate Partnership Building Skills
Since building strategic partnerships is key, come prepared with examples of how you've successfully collaborated with various stakeholders. Discuss any challenges you faced and how you overcame them to create effective multi-agency responses.
✨Be Ready for Scenario Questions
Expect questions that assess your decision-making in complex situations. Prepare for hypothetical scenarios related to safeguarding and risk management. Think through your thought process and how you would ensure the safety and well-being of young people in those situations.
