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- Tasks: Lead customer operations to enhance the customer journey from onboarding to renewal.
- Company: Dynamic EdTech company focused on transforming education through technology.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team in Leatherhead, with a focus on innovation and improvement.
- Why this job: Make a real impact in education by optimising customer experiences and driving growth.
- Qualifications: Experience in customer operations and a strong understanding of the education sector.
The predicted salary is between 60000 - 80000 £ per year.
We’re hiring a Head of Customer & Revenue Operations for a growing EdTech business. This is a high-impact leadership role for someone who can bring real operational structure to a customer-facing function and help build a smoother, smarter customer journey from onboarding through to renewal.
The business works closely with schools and education partners across the UK and Internationally, so strong education sector understanding is important - whether from EdTech, education services, SaaS or a customer operations environment closely connected to schools.
The role will lead support, onboarding, engagement and retention, while creating tighter internal processes across sales, marketing, customer success and renewals. It is less about handling support queries and more about building the machine behind it - stronger workflows, better systems and stronger commercial outcomes - to create a best-in-class customer journey across the business.
We’re looking for someone with:
- Strong Customer Operations / Revenue Operations / Customer Success leadership experience
- A solid understanding of the education sector and school partner challenges
- Experience improving workflows, retention and customer lifecycle performance
- SaaS / EdTech exposure highly beneficial
- A commercial mindset with strong operational discipline
A brilliant opportunity for someone who enjoys fixing process gaps, creating alignment across teams, and making customer operations genuinely drive growth.
If this sounds like you, or someone in your network, please get in touch.
Head of Operations - EdTech in Surrey employer: round8 talent search
Contact Detail:
round8 talent search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - EdTech in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in improving workflows and customer lifecycle performance. Share specific examples that demonstrate how you've made a real impact in previous roles.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in the Head of Operations role. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by understanding the challenges schools face today. Brush up on your knowledge of the education sector and think about how your skills can help solve these issues. This will show you're not just a fit for the role, but also passionate about making a difference.
We think you need these skills to ace Head of Operations - EdTech in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in customer operations and any relevant EdTech or SaaS exposure. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for improving customer journeys and how you’ve tackled similar challenges in the past. Let us know why you’re the perfect fit for this leadership role.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve accomplished! Use metrics and examples to demonstrate how you’ve improved workflows or retention rates in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at round8 talent search
✨Know Your EdTech Stuff
Make sure you brush up on the latest trends and challenges in the education sector. Understand how schools operate and what their pain points are, especially when it comes to customer operations. This knowledge will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in customer operations or revenue operations. Highlight specific instances where you've improved workflows or enhanced customer retention. This will give the interviewers confidence in your ability to lead and drive results.
✨Think Process Improvement
Be ready to discuss how you've identified and fixed process gaps in previous roles. Think about the systems you've implemented that have led to better customer journeys. This is crucial for the role, so come armed with concrete examples and metrics to back them up.
✨Align with Company Goals
Research the company’s mission and values, and think about how your experience aligns with their goals. Be prepared to discuss how you can contribute to creating a best-in-class customer journey and driving growth. This shows that you're not just looking for a job, but that you're genuinely interested in making an impact.