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- Tasks: Lead client relationships and deliver impactful marketing campaigns.
- Company: Join a global MarTech company using AI and data to enhance brand connections.
- Benefits: Enjoy hybrid working options and a dynamic team environment.
- Why this job: Be part of a cutting-edge industry, shaping marketing strategies and driving growth.
- Qualifications: 5+ years in digital marketing or CRM, with experience in ESPs and CDPs.
- Other info: This role is based in London and requires strong communication skills.
The predicted salary is between 43200 - 72000 £ per year.
We’re Hiring: A Senior Customer Success Manager for a global marketing technology company combining AI, data, and omnichannel platforms to help brands grow smarter and connect with customers more effectively.
This is a brilliant role for someone who’s worked closely with email service providers (ESPs) and customer data platforms (CDPs)—someone who knows how to turn customer data into meaningful marketing outcomes.
You’ll need:
- 5+ years in a senior digital marketing or CRM position
- Proven experience using ESPs and CDPs in a retail or ecommerce setting
- A track record of managing large client accounts and growing revenue
- A clear understanding of omnichannel marketing strategy
- Confident communication skills with senior-level stakeholders
- Comfortable leading delivery across cross-functional teams
The role:
- Leading client relationships and campaign delivery
- Collaborating with strategy, tech, and data leads
- Shaping marketing and CRM programmes across digital channels
- Driving satisfaction, retention, and growth
Based in London, with regular hybrid working at client and team offices.
If you’re someone who knows the ins and outs of customer data, marketing platforms, and building high-trust client relationships—we’d love to connect.
We are looking to fill this role asap. Please apply here with your CV.
Senior Customer Success Manager - MarTech employer: round8 talent search
Contact Detail:
round8 talent search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - MarTech
✨Tip Number 1
Network with professionals in the MarTech industry, especially those who have experience with ESPs and CDPs. Attend relevant events or webinars to connect with potential colleagues and learn more about the latest trends in customer success management.
✨Tip Number 2
Familiarise yourself with the specific tools and platforms that the company uses. Research their technology stack and be prepared to discuss how your experience aligns with their needs during any informal conversations or interviews.
✨Tip Number 3
Prepare to showcase your success stories in managing large client accounts. Think of specific examples where you drove revenue growth or improved client satisfaction, as these will resonate well with the hiring team.
✨Tip Number 4
Brush up on your omnichannel marketing strategies. Be ready to discuss how you can leverage customer data to create impactful marketing outcomes, as this is a key aspect of the role.
We think you need these skills to ace Senior Customer Success Manager - MarTech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital marketing and CRM, especially your work with ESPs and CDPs. Use specific examples that demonstrate your ability to manage large client accounts and drive revenue growth.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of omnichannel marketing strategies and your confident communication skills. Mention how your background aligns with the role's requirements and express your enthusiasm for working with a global marketing technology company.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in previous roles. For instance, mention any significant increases in client satisfaction or retention rates that you have driven through your marketing initiatives.
Highlight Cross-Functional Collaboration: Since the role involves leading delivery across cross-functional teams, be sure to illustrate your experience in collaborating with various departments. Provide examples of how you've successfully worked with strategy, tech, and data leads to achieve marketing goals.
How to prepare for a job interview at round8 talent search
✨Showcase Your Experience with ESPs and CDPs
Be prepared to discuss your hands-on experience with email service providers and customer data platforms. Highlight specific projects where you successfully leveraged these tools to drive marketing outcomes, as this will demonstrate your expertise in the field.
✨Demonstrate Your Understanding of Omnichannel Strategies
Make sure to articulate your knowledge of omnichannel marketing strategies. Provide examples of how you've integrated various channels to enhance customer engagement and retention, showcasing your strategic thinking.
✨Prepare for Senior Stakeholder Communication
Since the role involves confident communication with senior-level stakeholders, practice articulating your ideas clearly and concisely. Think about how you can convey complex information in a way that is easily understandable and relevant to their interests.
✨Highlight Your Cross-Functional Leadership Skills
Discuss your experience leading cross-functional teams and managing client relationships. Share specific instances where you successfully collaborated with different departments to deliver results, as this will illustrate your ability to drive campaign delivery effectively.
