At a Glance
- Tasks: Build client relationships and drive campaign performance in a fast-paced environment.
- Company: Join a leading advertising technology business with a supportive culture.
- Benefits: Competitive salary, bonus, hybrid work, and comprehensive benefits package.
- Other info: Genuine opportunities for career progression and professional development.
- Why this job: Make an impact in digital advertising while developing your career in a dynamic team.
- Qualifications: Experience in customer success or digital media, strong analytical and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
We're partnering with a well-known advertising technology business that's looking to hire a Senior Customer Success Executive to join its growing Customer Success team. This is an excellent opportunity for someone with experience in digital media, programmatic advertising or campaign management who enjoys building client relationships, driving campaign performance and delivering outstanding customer experiences.
Working alongside Sales, Activation and Product teams, you'll become a trusted advisor to agency clients, taking ownership of campaign delivery from launch through to reporting and optimisation.
The OpportunityAs a Senior Customer Success Executive, you'll be the primary point of contact for clients during live campaigns, ensuring projects run smoothly, objectives are achieved and every client receives a first-class service. This is a varied role combining client management, campaign delivery, performance analysis and strategic account growth within a collaborative and fast-paced environment.
Key Responsibilities- Build and develop strong relationships with agency and client stakeholders.
- Act as the primary contact throughout the campaign lifecycle, providing proactive communication and support.
- Own campaign delivery, monitoring performance, identifying risks and ensuring successful outcomes.
- Coordinate campaign setup in line with client briefs and technical specifications.
- Work closely with Sales and Activation teams to deliver best-in-class campaign performance.
- Analyse campaign data and provide meaningful insights, recommendations and post-campaign reporting.
- Collaborate with internal teams to implement optimisations and performance improvements.
- Identify opportunities to improve operational processes and client experience.
- Provide valuable feedback to Product and technical teams to support platform enhancements.
- Maintain knowledge of campaign management platforms, ad serving technologies and digital advertising best practice.
- Experience within Customer Success, Account Management, Campaign Management or Digital Media.
- A strong understanding of digital advertising and the programmatic ecosystem.
- Excellent analytical skills with the ability to interpret campaign performance data and produce client-ready insights.
- Advanced Excel skills and confidence working with data.
- Outstanding organisational skills with the ability to manage multiple projects simultaneously.
- Strong communication and presentation skills.
- A proactive, solutions-focused mindset with excellent attention to detail.
- Experience using ad-serving platforms, campaign management tools and tracking technologies would be highly advantageous.
- Competitive salary plus bonus.
- Hybrid working.
- Comprehensive benefits package.
- Supportive, collaborative culture.
- Exposure to a broad range of digital channels and leading advertising technologies.
- Genuine opportunities for career progression and professional development.
- A role offering both autonomy and close collaboration within a high-performing team.
Interested? If you're passionate about digital advertising, enjoy working closely with clients and want to build your career with a growing media technology business, we'd love to hear from you.
Unfortunately, due to high application volumes, we may not be able to respond to every application individually. If you do not hear from us within 7 working days, please assume your application has not been successful on this occasion.
Senior Customer Success Executive – Omnichannel AdTech in London employer: round8 talent search
Join a leading advertising technology firm in London, where you'll thrive in a supportive and collaborative culture that values your contributions. With competitive salaries, hybrid working options, and genuine opportunities for career progression, this role as a Senior Customer Success Executive offers you the chance to work with cutting-edge digital channels while building strong client relationships and driving campaign success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Executive – Omnichannel AdTech in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at round8 talent search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like round8 talent search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Executive – Omnichannel AdTech in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to round8 talent search:Your cover letter is your chance to shine! Tell us why you want to work at round8 talent search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at round8 talent search!
How to prepare for a job interview at round8 talent search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
