At a Glance
- Tasks: Manage and optimise digital advertising campaigns while building strong client relationships.
- Company: Join a dynamic and growing AdTech business with a collaborative culture.
- Benefits: Enjoy hybrid working, excellent progression opportunities, and a supportive team environment.
- Other info: Fast-paced environment with broad exposure to digital campaign delivery.
- Why this job: Be at the forefront of digital media and make a real impact on client success.
- Qualifications: Experience in customer success or account management with strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re partnering with a well-known independent AdTech business looking to hire an Account Manager to join their Customer Success team. This is a client-facing role focused on campaign delivery, performance management, and building strong relationships across agency and advertiser partners. You’ll play a key role in ensuring campaigns run smoothly from launch through to reporting and optimisation, while helping drive long-term client success.
The Role
- Own and manage campaigns throughout the full lifecycle, from setup through to delivery, optimisation and reporting.
- Act as the main point of contact for agency and client stakeholders during live campaigns.
- Build and maintain strong relationships across agency and media teams.
- Monitor campaign delivery and performance, proactively identifying issues and driving solutions.
- Work closely with Sales, Activation, Product and Operations teams to ensure campaigns achieve client objectives.
- Deliver campaign insights, reporting and post-campaign analysis to clients.
- Support process improvements and operational efficiency across campaign management workflows.
- Collaborate with internal teams to implement real-time performance optimisation.
What we're looking For
- Previous experience within customer success, account management, campaign management or digital advertising operations.
- Strong understanding of the digital advertising ecosystem and campaign delivery processes.
- Some hands-on experience with ad servers, tracking systems and campaign management platforms.
- Strong analytical skills with the ability to interpret performance data and provide actionable insights.
- Highly organised with strong attention to detail and the ability to manage multiple campaigns simultaneously.
- Excellent communication and stakeholder management skills.
- Comfortable operating in a fast-paced, collaborative environment.
- Strong Excel and presentation skills.
Why this Role
- Opportunity to join a growing AdTech business in a high-growth digital media environment.
- Broad exposure across digital campaign delivery, customer success and client strategy.
- Collaborative culture with strong cross-functional exposure.
- High level of ownership and autonomy within a supportive team.
- Excellent opportunity for progression within a scaling business.
- Hybrid working model based in London.
Unfortunately, due to high application volumes, we may not be able to respond to every application individually. If you do not hear from us within 7 working days, please assume your application has not been successful on this occasion.
Customer Success Manager - AdTech employer: round8 talent search
Join a dynamic and innovative AdTech company that prioritises employee growth and collaboration. With a supportive team culture and a hybrid working model based in London, you'll have the opportunity to take ownership of your campaigns while gaining broad exposure across digital media. This role not only offers a chance to make a significant impact on client success but also provides excellent progression opportunities within a rapidly scaling business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - AdTech
✨Tip Number 1
Network like a pro! Reach out to people in the AdTech space on LinkedIn or at industry events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its campaigns. Show us you know your stuff and can talk about how you’d manage client relationships and campaign performance.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey insights clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Manager - AdTech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager in AdTech. Highlight your experience in campaign management and customer success, and don’t forget to sprinkle in some keywords from the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about digital advertising and how your skills can help drive client success. Keep it engaging and personal – we want to get to know you!
Showcase Your Analytical Skills:Since this role involves interpreting performance data, make sure to include examples of how you've used analytics in past roles. We love seeing how you’ve turned data into actionable insights that benefited your clients.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at round8 talent search
✨Know Your Campaigns
Before the interview, brush up on your knowledge of campaign management and delivery processes. Be ready to discuss specific campaigns you've managed, the challenges you faced, and how you optimised performance. This will show your understanding of the role and your hands-on experience.
✨Build Rapport with Stakeholders
Since this role involves a lot of client interaction, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with clients or internal teams in the past. Highlight your communication style and how it helps in managing expectations.
✨Showcase Your Analytical Skills
Be prepared to talk about how you've used data to drive decisions in previous roles. Bring examples of reports you've created or insights you've provided that led to improved campaign performance. This will illustrate your analytical mindset and ability to interpret performance data effectively.
✨Demonstrate Organisational Skills
In a fast-paced environment, being organised is key. Share strategies you've used to manage multiple campaigns simultaneously. Discuss tools or methods you employ to keep track of deadlines and deliverables, showcasing your attention to detail and ability to prioritise tasks.
