At a Glance
- Tasks: Manage client relationships and drive campaign performance in a dynamic environment.
- Company: Join a leading advertising technology business with a collaborative culture.
- Benefits: Competitive salary, bonus, hybrid work, and comprehensive benefits package.
- Other info: Genuine opportunities for career progression and exposure to cutting-edge technologies.
- Why this job: Make an impact in digital advertising while building your career with a growing company.
- Qualifications: Experience in customer success or digital media with strong analytical skills.
The predicted salary is between 38000 - 45000 £ per year.
We're partnering with a well-known advertising technology business that's looking to hire a Senior Customer Success Executive to join its growing Customer Success team.
This is an excellent opportunity for someone with experience in digital media, programmatic advertising or campaign management who enjoys building client relationships, driving campaign performance and delivering outstanding customer experiences.
As a Senior Customer Success Executive, you'll be the primary point of contact for clients during live campaigns, ensuring projects run smoothly, objectives are achieved and every client receives a first-class service.
This is a varied role combining client management, campaign delivery, performance analysis and strategic account growth within a collaborative and fast-paced environment.
- Act as the primary contact throughout the campaign lifecycle, providing proactive communication and support.
- Own campaign delivery, monitoring performance, identifying risks and ensuring successful outcomes.
- Work closely with Sales and Activation teams to deliver best-in-class campaign performance.
- Analyse campaign data and provide meaningful insights, recommendations and post-campaign reporting.
- Collaborate with internal teams to implement optimisations and performance improvements.
- Provide valuable feedback to Product and technical teams to support platform enhancements.
- Maintain knowledge of campaign management platforms, ad serving technologies and digital advertising best practice.
Experience within Customer Success, Account Management, Campaign Management or Digital Media.
A strong understanding of digital advertising and the programmatic ecosystem.
Excellent analytical skills with the ability to interpret campaign performance data and produce client-ready insights.
Advanced Excel skills and confidence working with data.
Outstanding organisational skills with the ability to manage multiple projects simultaneously.
Experience using ad-serving platforms, campaign management tools and tracking technologies would be highly advantageous.
Competitive salary plus bonus. Hybrid working. Comprehensive benefits package. Exposure to a broad range of digital channels and leading advertising technologies. Genuine opportunities for career progression and professional development.
If you're passionate about digital advertising, enjoy working closely with clients and want to build your career with a growing media technology business, we'd love to hear from you.
Senior Customer Success Manager (Hybrid) in City of London employer: round8 talent search
Join a dynamic and innovative advertising technology company in London, where your role as a Senior Customer Success Manager will be pivotal in driving client satisfaction and campaign success. With a competitive salary, hybrid working options, and a comprehensive benefits package, you'll thrive in a collaborative culture that prioritises professional growth and development. This is an exciting opportunity to work with cutting-edge digital channels and technologies while making a meaningful impact on client relationships and campaign performance.
