At a Glance
- Tasks: Lead school engagement and enhance the partner experience from onboarding to renewal.
- Company: Established EdTech business with strong relationships in UK schools.
- Benefits: Competitive salary up to £90,000 plus benefits and flexible working.
- Other info: Opportunity to influence at board level in a supportive environment.
- Why this job: Make a real impact on education by shaping school experiences and strategies.
- Qualifications: Senior experience in school engagement or customer success required.
The predicted salary is between 90000 - 90000 € per year.
Our client is a well-established and growing EdTech business with over a decade of trusted relationships with schools across the UK. They are now looking for a senior leader to own and evolve their School Engagement function. This is a strategic, board-reporting role sitting at the intersection of customer success, sector insight and team leadership. You will shape the full post-sale school experience, lead a central engagement team, and act as the internal voice of schools, ensuring strategy reflects the real pressures facing teachers and leaders today.
Key responsibilities:
- Own the end-to-end school partner experience, from onboarding through to renewal
- Lead and develop the central school engagement and support team
- Act as the voice of schools internally, bringing sector insight into business strategy
- Drive improvements to engagement, satisfaction and retention
- Work cross-functionally with sales, renewals and marketing for a joined-up customer experience
- Report directly to the Board on strategic direction and performance
You will bring:
- Senior experience in school engagement, customer success or education partnerships
- A genuine understanding of the Primary and Secondary school landscape
- A track record of leading customer-facing teams and improving retention and satisfaction
- The ability to balance strategic thinking with hands-on delivery
This is a rare opportunity to take real ownership of a function that is genuinely valued at board level, in an organisation built on authentic, long-term school relationships.
Interested? Reach out confidentially via LinkedIn.
Up to £90,000 + benefits | Requirement for 3 days per week in office (Leatherhead)
Head of Engagement - EdTech in Surrey employer: round8 Ltd.
As a leading EdTech business with over a decade of trusted relationships with schools across the UK, we pride ourselves on fostering a collaborative and innovative work culture that values employee input and growth. Our commitment to professional development is matched by our competitive benefits package, ensuring that our team members thrive both personally and professionally in our Leatherhead office. Join us to make a meaningful impact in the education sector while enjoying a supportive environment that champions your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Engagement - EdTech in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space, especially those who have experience with school engagement. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by understanding the current challenges schools face. Show that you’re not just a candidate but someone who genuinely gets the sector and can bring valuable insights to the table.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Head of Engagement - EdTech in Surrey
Some tips for your application 🫡
Show Your Passion for EdTech:When writing your application, let your enthusiasm for education technology shine through. We want to see how your experience aligns with our mission to support schools and improve the learning experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in school engagement and customer success, and don’t forget to mention any specific achievements that demonstrate your impact in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Head of Engagement position. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at round8 Ltd.
✨Know Your EdTech Landscape
Before the interview, dive deep into the current trends and challenges in the EdTech sector. Understand how schools are engaging with technology and what pressures they face. This knowledge will help you demonstrate your genuine understanding of the Primary and Secondary school landscape.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading customer-facing teams. Be ready to discuss specific strategies you've implemented to improve retention and satisfaction. This will show that you can balance strategic thinking with hands-on delivery, which is crucial for this role.
✨Emphasise Cross-Functional Collaboration
Think about times when you've worked with sales, renewals, or marketing teams to create a seamless customer experience. Share these stories during the interview to illustrate your ability to drive improvements across different functions and ensure a joined-up approach.
✨Prepare for Board-Level Discussions
Since this role involves reporting directly to the Board, practice articulating your strategic vision clearly and concisely. Be prepared to discuss how you would shape the post-sale school experience and bring sector insights into business strategy, as this will be key to your success.
