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For Companies At a Glance
- Tasks: Lead a fun team, manage operations, and ensure an awesome guest experience!
- Company: Join a vibrant entertainment venue where gaming, bowling, and karaoke come to life.
- Benefits: Enjoy a lively work environment with opportunities for growth and team bonding.
- Why this job: Perfect for outgoing individuals who thrive in a dynamic, social atmosphere.
- Qualifications: Looking for someone with retail management experience; an associate’s degree is a plus!
- Other info: Be ready for a high-energy environment with lots of movement and interaction!
The predicted salary is between 28800 - 43200 £ per year.
Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!
Duties and Responsibilities:
- Set performance goals with upper management.
- Learn company policies that affect the department/business.
- Monitor progress performance with key trainers and upper management.
- Achieve department sales goals through the efficient execution of company policies.
- Maintain a floor presence of at least 90% of the shift, providing sales and troubleshooting support.
- Control payout ratio by monitoring and auditing payout numbers per company standard, instructing and coaching staff on necessary adjustments.
- Ensure all machine malfunctions/repairs are reported to facilities mechanics, and follow up as needed.
- Conduct till checks, refunds, credit, and ticket adjustments in accordance with company policy.
- Hold weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
- Complete all amusement reports and audits as assigned by the corporate office in a timely manner.
- Create department schedules, task assignments, and issue breaks/lunches.
- Conduct and monitor department inventory, submitting reports on a weekly and monthly basis.
- Train, coach, and issue disciplinary actions for department staff.
- Place monthly product orders for store supplies, crane plush, and redemption prizes.
- Open/close store and department following company guidelines.
- Cross-train and maintain a basic understanding of all store departments.
- Assist guests at POS and game floor, resolving customer complaints and escalations.
Qualifications:
- Associate’s degree and 2-3 years of retail management experience, preferably in the entertainment, retail, or hospitality industries but not required.
Work Environment:
- While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.
Physical Demands:
- While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100 lbs with assistance is required.
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Amusement Manager employer: Round1 Entertainment Inc
Contact Detail:
Round1 Entertainment Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amusement Manager
✨Tip Number 1
Show your passion for the entertainment industry! When you apply, make sure to highlight any relevant experiences you have in video games, bowling, or karaoke. This will demonstrate that you understand the environment and culture we foster at StudySmarter.
✨Tip Number 2
Network with current employees or others in the industry. Engaging with people who already work in similar roles can provide you with insider knowledge about what we value in a candidate and may even lead to a referral!
✨Tip Number 3
Prepare to discuss your management style and how you handle team dynamics. We’re looking for someone who can effectively lead a team, so be ready to share examples of how you've successfully managed staff and resolved conflicts in the past.
✨Tip Number 4
Familiarize yourself with our company policies and values. Understanding our operational standards and customer service expectations will help you align your answers during the interview, showing that you're a great fit for our team.
We think you need these skills to ace Amusement Manager
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for the entertainment industry, especially video games, bowling, and karaoke. Highlight any relevant experiences that showcase your love for these activities.
Highlight Management Experience: Emphasize your retail management experience, particularly in environments similar to bowling centers or arcades. Provide specific examples of how you've successfully managed teams and met sales goals.
Demonstrate Customer Service Skills: Since the role involves resolving customer complaints and providing support, include examples of how you've effectively handled customer interactions in the past. Show that you can maintain a friendly and outgoing demeanor.
Tailor Your Resume: Customize your resume to align with the job description. Use keywords from the posting, such as 'performance goals', 'staff training', and 'inventory management' to make your application stand out.
How to prepare for a job interview at Round1 Entertainment Inc
✨Show Your Passion for Fun
Make sure to express your enthusiasm for video games, bowling, and karaoke during the interview. Share personal experiences that highlight your love for these activities and how they relate to creating a fun environment for guests.
✨Demonstrate Leadership Skills
Be prepared to discuss your previous management experience and how you've successfully led teams in the past. Highlight specific examples where you set performance goals, coached staff, or resolved conflicts to show you can handle the responsibilities of an Amusement Manager.
✨Understand Company Policies
Familiarize yourself with common policies in the entertainment and retail industries. During the interview, mention how you would ensure compliance with these policies while achieving sales goals and maintaining a positive atmosphere.
✨Prepare for Customer Service Scenarios
Think of potential customer complaints or issues that could arise in a bowling center or arcade. Be ready to discuss how you would handle these situations effectively, demonstrating your ability to provide excellent customer service and support.
