At a Glance
- Tasks: Lead and manage a dynamic lettings team while improving operational efficiency.
- Company: A growing London property agency with a focus on residential sales and lettings.
- Benefits: Competitive salary, commission, performance bonuses, and long-term growth opportunities.
- Other info: Supportive environment with a focus on professional development and operational stability.
- Why this job: Shape the future of the lettings department and work with diverse clients.
- Qualifications: Experience in London residential lettings and strong team management skills.
The predicted salary is between 45000 - 50000 £ per year.
Our client is a growing London property agency specialising in residential sales, lettings, and property management. With a strong mix of local and overseas landlords, our business is entering a new stage of operational growth and team development.
They are looking for a strong Lettings Manager with proven team management ability to help lead, structure, and improve the day-to-day lettings operation of the company. This role is not simply for a negotiator or salesperson. Our client is looking for someone who can manage people, improve processes, maintain standards, and build a stronger lettings department over the long term.
Key Responsibilities- Lead and manage the lettings team on a daily basis
- Monitor team performance, accountability, and workflow management
- Set clear KPIs, targets, and expectations for negotiators and lettings staff
- Improve team structure, communication flow, and operational efficiency
- Support and train junior staff to improve consistency and professionalism
- Oversee pipeline management, applicant follow-up, and deal progression
- Ensure landlords and applicants receive professional and timely communication
- Handle escalated client issues and support the team with difficult cases
- Work closely with the Property Management department to improve landlord retention and overall client experience
- Identify weaknesses in workflow and implement practical improvements
- Maintain high compliance and operational standards across the department
- Help the company adapt operationally to ongoing Renters’ Rights Reform changes
- Previous London residential lettings experience required
- Previous team management or leadership experience strongly preferred
- Strong organisational and operational management skills
- Ability to manage pressure and prioritise multiple tasks effectively
- Strong communication and people management ability
- Calm, solutions-focused, and highly accountable
- Comfortable managing performance and holding staff accountable
- Strong understanding of the London rental market and lettings process
- Fluent English required; Mandarin speaking highly preferred due to client base
- Someone who can genuinely lead and manage a team
- Is highly organised and process driven
- Can improve structure rather than create chaos
- Has strong ownership mentality and attention to detail
- Can remain calm under pressure
- Understands both business growth and operational stability
- Is proactive, responsible, and commercially aware
Salary in the region of 45/50K per annum plus commission and performance related bonuses.
Benefits- Long-term growth opportunity within the company
- Supportive but ambitious working environment
- Opportunity to play a key role in shaping the future structure of the lettings department
- Exposure to both local and international clients
Senior Lettings Manager – London Bridge, SE1 employer: Round Pegs Recruitment
Our client is an excellent employer, offering a supportive yet ambitious work environment that fosters long-term growth and development. As a Senior Lettings Manager in the vibrant London Bridge area, you will have the unique opportunity to shape the future of the lettings department while working with a diverse mix of local and international clients. The company prioritises employee development, providing training and support to enhance your skills and career progression in the dynamic property market.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lettings Manager – London Bridge, SE1
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend local events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've led teams, improved processes, and handled tough situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make sure you highlight your experience in the London lettings market.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and aspirations. Tailor your approach to each company to show them why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and proactive!
We think you need these skills to ace Senior Lettings Manager – London Bridge, SE1
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your previous team management experience. We want to see how you've led teams in the past and improved their performance, so share specific examples that showcase your leadership style.
Be Process-Driven:Since this role is all about improving processes, let us know how you've structured operations in your previous roles. We love candidates who can demonstrate a strong understanding of operational efficiency, so don’t hold back on those details!
Communicate Clearly:Strong communication is key in this role, so ensure your application reflects that. Use clear and concise language, and don’t forget to mention any experience you have in handling client issues or managing difficult situations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Round Pegs Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the London rental market and lettings process. Be ready to discuss recent trends, challenges, and how you can contribute to improving the lettings operation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to set KPIs, improve processes, and support junior staff. This role is all about leadership, so make it clear that you can lead with confidence.
✨Be Solutions-Focused
Expect questions about handling difficult situations or escalated client issues. Think of specific instances where you’ve resolved conflicts or improved team performance under pressure. Show them you’re calm and solutions-oriented.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would maintain professional communication with landlords and applicants, ensuring a smooth lettings process.
