Lettings Administrator - Islington N1

A successful property company is looking for a passionate, committed, hardworking and capable Lettings Administrator based in North London. They are seeking an organised and proactive Lettings Administrator to join their dynamic team. The ideal candidate will play a crucial role in supporting the smooth operation of the lettings process, providing excellent administrative support to the team and delivering exceptional service to landlords and tenants.

Processing Letting Deals

• Progress agreed lettings from offer stage through to move in.
• Prepare and issue tenancy documentation, terms of business, tenancy agreements and supporting paperwork.
• Liaise with landlords, tenants, negotiators and property managers to ensure all required information is obtained promptly.
• Update internal systems accurately with tenancy details, rent amounts, move in dates and applicant information.
• Monitor deal progression and ensure all deadlines are met.

Compliance and Documentation

• Ensure all lettings files are compliant before move in.
• Carry out Right to Rent checks and ensure appropriate documentation is obtained and recorded.
• Obtain and check references, ID, proof of address and other pre-tenancy documents.
• Ensure landlords and properties meet required compliance standards, including gas safety, EPC, electrical safety and deposit protection requirements.
• Maintain accurate records in line with company procedures and legal requirements.

Pre Tenancy Checks

• Coordinate pre-tenancy checks before the tenant moves in.
• Confirm rent payments, deposits and initial monies have been received.
• Ensure all required certificates, prescribed information and tenancy documents are completed.
• Liaise with contractors, inventory clerks and property managers where required.
• Arrange move in appointments and ensure tenants receive all necessary information.

Keys Management

• Manage office key systems and ensure keys are correctly logged in and out.
• Ensure keys are securely stored and clearly labelled.
• Prepare keys for tenant move ins, contractor access and property visits.
• Maintain accurate key records and report any missing or unreturned keys promptly.

General Administration

• Provide administrative support to the lettings team.
• Respond to emails and telephone enquiries professionally and efficiently.
• Maintain accurate digital and paper filing systems.
• Assist with property listings, tenancy renewals and general lettings administration where required.
• Support the team in delivering a high level of customer service to landlords and tenants.

Skills and Experience Required

• Previous experience in lettings administration, estate agency or property administration preferred.
• Strong organisational skills and attention to detail.
• Good understanding of lettings compliance is desirable.
• Confident communication skills, both written and verbal.
• Ability to manage multiple tasks and work to deadlines.
• Good IT skills and experience using property software would be advantageous.
• Professional, reliable and able to work well as part of a team.

Personal Attributes

• Highly organised and accurate.
• Calm under pressure.
• Proactive and willing to take ownership of tasks.
• Customer focused and professional.
• Able to work effectively with landlords, tenants, colleagues and contractors.

The Successful Applicant will need to possess the following skills

• Previous experience in a similar role within an estate agency or property sector is desirable.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in using property software such as Reapit, Jupix, Fixflo, Goodlord or similar systems.
• Knowledge of relevant legislation, including tenancy laws and GDPR.
• High level of attention to detail and accuracy.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Professional demeanour and a client-focused approach.
• NVQ or other qualifications in Business Administration or Property Management (desirable).

Hours: Monday to Friday - 9:00 AM - 5:00 PM

Salary range: between £28,000pa to £30,000pa depending on experience