At a Glance
- Tasks: Lead and manage operations in a dynamic property firm, driving growth and team performance.
- Company: Established property firm known for its professionalism and client-focused approach.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Join a supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a leadership role while shaping the future of the agency.
- Qualifications: Proven leadership experience in estate agency and strong business development skills.
The predicted salary is between 35000 - 40000 £ per year.
Head of Operations - Primrose Hill, NW
A strong independent, well-respected and very established Property Firm are actively seeking a personable, professional Head of Operations based in Primrose Hill, NW.
Our client operates across residential sales and lettings and a renewed focus on growth, performance, and delivering an exceptional client experience.
Reporting directly to the Director, the Head of Operations is the senior leadership presence in the office.
You'll be responsible for the day-to-day running of the business - managing and developing the team, maintaining standards, driving performance, and working closely with the Director to grow the agency.
When the Director is away, the business runs through you.
This is not a purely internal role.
You'll be actively involved in business development - building the client base, supporting new instructions, and strengthening relationships that drive revenue.
We're looking for someone with the commercial edge to grow the business and the leadership to bring a team with them.
- Responsibilities include but will not be limited to: Leadership & Team Management
- Lead and manage the sales and lettings teams day-to-day, setting clear expectations and standards
- Hold regular team meetings and individual check-ins to monitor progress, address challenges, and maintain momentum
- Track team performance against KPIs - pipeline activity, conversion rates, instructions, revenue
- Identify training and development needs; coach staff and support their progression
- Foster a culture of accountability, energy, and professionalism across the office
- Manage underperformance constructively and decisively when required
- Operations & Compliance
- Oversee the smooth day-to-day running of the office across sales and lettings
- Ensure processes, systems, and standards are followed consistently across the team
- Maintain regulatory compliance - AML, GDPR, Trading Standards, and relevant property legislation
- Liaise with the Property Manager to ensure the managed lettings portfolio is running to standard
- Produce regular operational and performance reports for the Director
- Act as the Director's deputy - making decisions and keeping the business running effectively in their absence
- Business Development & Growth
- Work closely with the Director to define and execute the agency's growth strategy
- Proactively develop new business - new instructions, valuations, and landlord/vendor acquisition
- Build and maintain strong relationships with clients, developers, and key local contacts
- Support marketing activity and local profile-raising to grow brand presence
- Identify and pursue opportunities to grow the managed lettings portfolio
- Recruitment & Staffing
- Lead recruitment when new roles arise - briefing, shortlisting, interviewing, and onboarding
- Ensure new starters are properly inducted and set up for success
- Work with the Director to ensure the team is appropriately resourced as the business grows
The Successful Applicant will need to possess the following skills
- Proven leadership experience within estate agency or residential property - essential
- A track record of managing and developing a team, with measurable results
- Commercial acumen - you understand what drives revenue and how to go after it
- Strong business development instincts: confident winning new business and building client relationships
- Highly organised, with the ability to manage competing priorities across a busy office
- Excellent communicator - with clients, staff, and at director level
- Trustworthy, transparent, and accountable: you operate with integrity and lead by example
- Comfortable working autonomously and making sound decisions under pressure
- Ambitious and driven - you want to make a tangible impact on the business
- Knowledge of relevant property legislation and compliance requirements (ARLA qualified advantageous)
The hours will be
Monday to Friday 9am - 6pm
Salary range will be
between £35,000pa to £40,000pa basic
Head of Operations - Primrose Hill, NW employer: Round Pegs Recruitment
Round Pegs Recruitment is an excellent employer that values flexibility and work-life balance, offering a hybrid working model that allows for remote options. With a strong focus on employee growth, the company fosters a supportive work culture where team members can thrive and develop their skills in property management. Located in North London, employees benefit from a vibrant community and the opportunity to engage with clients in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Primrose Hill, NW
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Round Pegs Recruitment.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Round Pegs Recruitment? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Round Pegs Recruitment's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Head of Operations - Primrose Hill, NW
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Operations - Primrose Hill, NW role at Round Pegs Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Round Pegs Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Round Pegs Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Round Pegs Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Round Pegs Recruitment.
