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- Tasks: Manage rent arrears, support tenants with Universal Credit, and liaise with local authorities.
- Company: Join a leading Letting & Management organisation in London.
- Benefits: Flexible part-time hours, competitive salary, and additional holiday perks.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: 2 years experience in rent collection or debt recovery, strong communication skills.
- Other info: Opportunity for career growth and bonus incentives.
The predicted salary is between 15000 - 22500 £ per year.
An incredible opportunity has arisen for a Rent Recovery Officer to join our Management Department based in Woodford, London E18. Our Client is a unique Letting & Management organisation offering traditional rental services. In addition, the practice is one of London’s most successful Rent Guarantee Service Provision Specialists, procuring all types of property for Local and Central Government to fulfil their Emergency Housing needs.
The successful candidate must be dynamic, organized, have excellent people skills, articulate and ambitious.
Responsibilities include but are not limited to:
- Arrears Management - Monitoring rent accounts regularly to identify early-stage arrears and take prompt, effective recovery action in line with organisational policy.
- Universal Credit Specialism - Providing expert guidance to tenants on making and managing Universal Credit (UC) claims, including assisting with the "housing element" to ensure payments are accurate and timely.
- Alternative Payment Arrangements - Identifying high-risk cases and applying for Managed Payments to Landlords (direct rent payments) or third-party deductions for arrears where appropriate.
- Tenancy Sustainment - Conducting detailed affordability assessments and income/expenditure reviews to set up sustainable repayment plans that prevent homelessness.
- Legal Action and Court Representation - Preparing comprehensive evidence for Possession Claims and assisting in County Court hearings, seeking possession orders where necessary.
- Liaison and Partnership - Acting as the main point of contact for the local authority Housing Benefit teams to resolve complex payment disputes.
- Eviction Support - Liaising alongside court-appointed bailiffs when recovery efforts fail and legal possession is granted.
The Successful Applicant will need to possess the following skills:
- At least 2 years experience within a similar role.
- Social Housing Experience: Proven track record in rent collection or debt recovery within a local authority or housing association.
- Welfare Reform Expertise: Comprehensive knowledge of the Welfare Reform Act, specifically how UC impacts vulnerable tenants and those on legacy benefits.
- Legal Procedures: Strong understanding of Landlord and Tenant legislation and the Pre-Action Protocol for Rent Arrears.
- Benefit Advocacy: Experience in helping tenants apply for Discretionary Housing Payments (DHPs) and other hardship funds.
- Negotiation: Ability to have difficult conversations with empathy while remaining firm on repayment targets.
- Communication: Excellent verbal and written skills for drafting legal notices, court reports, and communicating complex benefit rules to tenants.
- IT Literacy: Proficient in housing management CRM systems and Microsoft Office.
- Numerical Accuracy: High level of attention to detail for calculating complex arrears balances and manual benefit adjustments.
- Resilient: Capable of managing an emotionally demanding caseload and handling challenging behaviour with professionalism.
- Target-Driven: Motivated by meeting Key Performance Indicators (KPIs) related to arrears reduction and collection rates.
- Organised: Skilled at managing multiple priorities and meeting strict legal and administrative deadlines.
The hours will be: Monday – Friday: Flexible Part Time Days & Hours
Salary range will be: £15,000 – £22,500 per annum basic
Company Benefits:
- Birthday Holiday Entitlement
- 1.5 days additional holiday entitlement for every 2 years of service (capped at 6 extra days).
- Future company healthcare options
- Bonus & additional earning incentives
If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Graham Green at Roundpegs Property Recruitment today.
Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance.
Thank you for your interest in Roundpegs Recruitment. If you are already registered with Roundpegs Recruitment, please express your interest in this role to your consultant.
Part Time Rent Recovery Officer - Woodford E18 in Essex employer: Round Pegs Recruitment
Contact Detail:
Round Pegs Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Rent Recovery Officer - Woodford E18 in Essex
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to rent recovery and social housing. Practise your responses, focusing on your experience with arrears management and Universal Credit – this will help you stand out!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your negotiation skills and ability to handle difficult conversations. These are key in the role of a Rent Recovery Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Part Time Rent Recovery Officer - Woodford E18 in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rent Recovery Officer role. Highlight your relevant experience in rent collection and debt recovery, and don’t forget to mention your knowledge of Universal Credit and legal procedures!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed arrears or supported tenants in the past.
Show Off Your People Skills: Since this role involves a lot of communication with tenants and local authorities, make sure to showcase your excellent people skills. Mention any experiences where you’ve had to negotiate or handle difficult conversations with empathy.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you into the mix for this exciting opportunity!
How to prepare for a job interview at Round Pegs Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the Welfare Reform Act and how Universal Credit works. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you’re genuinely interested in helping tenants navigate their financial challenges.
✨Showcase Your People Skills
As a Rent Recovery Officer, you'll need to have tough conversations with empathy. Prepare examples from your past experiences where you've successfully managed difficult discussions or resolved conflicts. This will demonstrate your ability to handle sensitive situations while remaining firm on repayment targets.
✨Be Organised and Detail-Oriented
Since the role involves managing multiple priorities and strict deadlines, come prepared with a plan on how you would organise your workload. You might even want to bring a sample of how you’ve managed similar tasks in the past, showcasing your attention to detail and organisational skills.
✨Prepare for Legal Discussions
Familiarise yourself with landlord and tenant legislation, especially the Pre-Action Protocol for Rent Arrears. Be ready to discuss how you would prepare evidence for possession claims and your approach to court representation. This will highlight your legal knowledge and readiness to take on the responsibilities of the role.