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- Tasks: Join us as a Service Engineer, maintaining and servicing cutting-edge Machine Tool products.
- Company: Be part of a leading manufacturing company with a strong market presence.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Make an impact by providing top-notch customer service and solving technical challenges.
- Qualifications: Must have 5+ years in machine tool service, mechanical engineering training, and basic electrical knowledge.
- Other info: Frequent travel required; must have a valid driving license.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Service Engineer with a strong background in the machine tool industry? Would you like to work in a very well-established manufacturing company who are market leaders? If so, this may be the opportunity for you.
Responsibilities of the Service Engineer are as follows:
- Servicing and maintaining our ranges of Machine Tool products.
- Attending faults, diagnosing problems, and rectifying machines. Replacing parts, as necessary.
- Liaising with Technical support, Service Management and Customer Services.
- Undertaking planned maintenance of machines.
- Identifying parts required and order via Service/Spares department
- Explaining machine faults, findings and repairs undertaken to customers.
- Good understanding of the needs of our customers
- Providing great customer service and achieving high customer satisfaction/ feedback
- Identifying sales opportunities and passing these onto the Sales department
Experience required for the Service Engineer:
- Mechanical engineering apprentice trained. Manufacturing engineering / Machine Tool background
- Minimum of 5 years’ Service Engineer, Machine Tool experience
- Basic electrical knowledge
- Working knowledge of hydraulic and pneumatic systems
- Good understanding of the needs of our customers
- IT literate
- Up to date industry knowledge and working with H&S legislation
- Able to work on own initiative, with minimal supervision, and provide our customers with the highest levels of service possible
- Good communication skills
- Flexible attitude to hours of work
- Able and willingness to work and stay away from home
- All tasks completed correctly and on time including all required paperwork
- Team player, including working alongside junior engineering technicians at times and on certain jobs as part of their training.
- Remain calm and professional at all times.
- Always promote a positive and professional Company image
- Full, valid driving licence
The successful Service Engineer will be offered the opportunity to join a very well-established, growing organisation. Therefore, if you are a dynamic and experienced Service Engineer, with experience in the machine tool industry, this could be the role for you. Please get in touch.
(On site + frequent travel to customers required)
Service Engineer employer: Round Peg Solutions
Contact Detail:
Round Peg Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with machine tools during any conversations or interviews. Discuss specific machines you've worked on and the types of issues you've resolved, as this will demonstrate your expertise in the field.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in the machine tool industry. Being knowledgeable about current advancements can set you apart and show that you're proactive about staying updated.
✨Tip Number 3
Emphasize your customer service skills. Since the role involves liaising with customers, be prepared to share examples of how you've successfully managed customer relationships and resolved their issues in the past.
✨Tip Number 4
Be ready to discuss your flexibility regarding travel and working hours. Companies value candidates who are willing to go the extra mile, so express your readiness to meet the demands of the job.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the machine tool industry. Focus on your mechanical engineering background, service experience, and any relevant skills such as electrical knowledge and understanding of hydraulic systems.
Craft a Strong Cover Letter: In your cover letter, emphasize your customer service skills and your ability to work independently. Mention specific examples of how you've diagnosed and rectified machine faults in previous roles.
Showcase Relevant Experience: Clearly outline your past roles and responsibilities that align with the job description. Highlight your experience with planned maintenance, parts replacement, and liaising with technical support.
Demonstrate Communication Skills: Since good communication is key for this role, provide examples in your application of how you've effectively communicated with customers and team members in the past.
How to prepare for a job interview at Round Peg Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in the machine tool industry in detail. Highlight specific projects or challenges you've faced, and how you successfully resolved them. This will demonstrate your technical knowledge and problem-solving skills.
✨Emphasize Customer Service Skills
Since providing great customer service is crucial for this role, share examples of how you've gone above and beyond for customers in the past. Discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Team Collaboration
Talk about your experience working with other engineers and technicians. Highlight instances where you collaborated effectively, especially in training junior staff. This shows that you are a team player and can contribute positively to the company culture.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to servicing and maintaining machines. Practice explaining your thought process for diagnosing problems and the steps you would take to rectify issues. This will help you convey your hands-on experience effectively.
