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- Tasks: Travel to customer sites to service and maintain machine tools.
- Company: Join a leading manufacturing company in the machine tool industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and travel.
- Why this job: Be part of a reputable company while providing top-notch customer service.
- Qualifications: 5+ years in machine tool service, mechanical engineering background required.
- Other info: Frequent travel is essential; embrace the adventure!
The predicted salary is between 36000 - 60000 £ per year.
CNC Service Engineer (Frequent travel to customer sites required) Are you an experienced Service Engineer with a strong background in the machine tool industry? Would you like to work in a very well-established manufacturing company who are market leaders? If so, this may be the opportunity for you. Responsibilities of the Service Engineer are as follows: * Servicing and maintaining our ranges of Machine Tool products. * Attending faults, diagnosing problems, and rectifying machines, replacing parts, as necessary. * Liaising with Technical support, Service Management and Customer Services. * Undertaking planned maintenance of machines. * Identifying parts required and order via Service/Spares department * Explaining machine faults, findings and repairs undertaken to customers. * Good understanding of the needs of our customers * Providing great customer service and achieving high customer satisfaction/ feedback * Identifying sales opportunities and passing these onto the Sales department Experience required for the Service Engineer: * Mechanical engineering apprentice trained. Manufacturing engineering / Machine Tool background * Minimum of 5 years’ Service Engineer, Machine Tool experience * Basic electrical knowledge * Working knowledge of hydraulic and pneumatic systems * Good understanding of the needs of our customers * IT literate * Up to date industry knowledge and working wi…
Service Engineer employer: Round Peg Solutions
Contact Detail:
Round Peg Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with machine tools during any conversations or interviews. Discuss specific machines you've worked on and the types of issues you've resolved, as this will demonstrate your expertise and problem-solving skills.
✨Tip Number 2
Since this role requires frequent travel, be prepared to discuss your flexibility and willingness to travel. Share examples of past experiences where you successfully managed travel for work, showcasing your adaptability and commitment to customer service.
✨Tip Number 3
Familiarize yourself with the latest trends and technologies in the machine tool industry. Being knowledgeable about current advancements can set you apart from other candidates and show that you're proactive about staying updated in your field.
✨Tip Number 4
Network with professionals in the machine tool industry, especially those who have experience in service engineering. Attend industry events or join relevant online forums to connect with others and gain insights that could help you in your application process.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in the machine tool industry and any specific roles you've held as a Service Engineer. Detail your responsibilities and achievements to showcase your expertise.
Showcase Technical Skills: Clearly outline your mechanical engineering background, including any training or certifications. Mention your knowledge of hydraulic and pneumatic systems, as well as your basic electrical skills, to align with the job requirements.
Customer Service Focus: Since customer satisfaction is key for this role, include examples of how you've provided excellent customer service in previous positions. Highlight any feedback or recognition you've received from customers.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at Round Peg Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in the machine tool industry in detail. Highlight specific machines you've worked on, the types of faults you've diagnosed, and the solutions you've implemented. This will demonstrate your hands-on knowledge and problem-solving skills.
✨Emphasize Customer Service Skills
Since providing great customer service is crucial for this role, be ready to share examples of how you've successfully interacted with customers in the past. Discuss how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Your Team Collaboration
The role involves liaising with various departments like Technical Support and Service Management. Prepare to talk about your experience working in teams, how you communicate effectively, and how you contribute to a collaborative work environment.
✨Prepare for Technical Questions
Expect technical questions related to mechanical engineering, hydraulic and pneumatic systems, and basic electrical knowledge. Brush up on these topics and be ready to explain concepts clearly, as this will show your depth of understanding and readiness for the role.
