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- Tasks: Engage with customers to retain policies and enhance relationships through proactive communication.
- Company: Join Superscript, a leading insurtech revolutionising insurance for SMEs in the UK.
- Benefits: Enjoy 25 days holiday, hybrid working, private health insurance, and access to the latest tech.
- Why this job: Be part of a dynamic team making insurance easier for businesses while developing your skills.
- Qualifications: Strong communication skills, self-motivated, and a willingness to learn about insurance.
- Other info: Work in a fun, modern office with regular social events in central London.
The predicted salary is between 36000 - 60000 £ per year.
If you are a results-driven professional with a desire to excel in the insurance industry, we invite you to apply for our Commercial SME Retentions Executive position!
About the role
Here at Superscript, we’re on the hunt for a Commercial SME Retentions Executive. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in the Retentions team are pivotal in achieving this mission. This role involves preserving and enhancing customer relationships by preventing policy cancellations and promoting policy renewals through proactive communication.
What you'll get up to:
- Proactively reach out to existing policyholders in order to retain them (via phone, email or other relevant channels)
- Communicate with policyholders prior to renewal dates to discuss benefits of renewing and upselling where there are opportunities to do so
- Seek to understand customers’ concerns or satisfactions in order to provide them with a solution to any problems
- Identify key reasons for potential policy cancellations and formulate solutions in order to retain customers and reduce policy cancellations
- Explain to customers any changes to premiums, products or enhancements for both new and existing policies
- Provide information to customers around how different insurance policies meet their specific needs
- Actively seek ways on how the Superscript customer experience can be improved and share ideas with your fellow team members
About you:
- Exceptional communication skills, written and verbal
- Self-starter and naturally motivated
- Hunger and capacity to learn
- Experience with Acturis, Hubspot, Zendesk, and Aircall
- Understanding of insurance and willingness to specialize more
- Excellent problem-solving skills
- Unafraid to be proactive in communication via phone or email
- Growth mindset and can demonstrate the ability to meet and exceed targets
- Positive attitude and professional demeanor
In return, we offer you:
- A competitive salary and the opportunity to grow at one of the UK's leading insurtechs
- An amazing team and founders, supportive board and investors
- 25 days holiday - so there’s plenty of time for work, rest, and play
- Hybrid way of working for the perfect work/life balance
- Vitality private health and dental insurance
- Great pension (up to 10% on top of your salary)
- Full access to Spill, our mental health platform
- Cycle to work scheme
- Latest Apple tech gear & everything you need to be set up for success
- Fun, modern, and informal office environment with regular team social events
- Central London location
About Superscript
Insurance should be a smooth ride, not a hop, skip, and a jump. That's where we come in. We’re Superscript, an insurance broker for small businesses, sole-traders, landlords, and high-growth tech firms. As the first UK-based insurtech to become a Lloyd’s of London broker, we offer advisory and broking services, alongside a fully self-serve online platform. Our proprietary machine-learning technology and unique multi-carrier model streamlines service and delivery – regardless of risk complexity, geography, or industry.
Commercial SME Retentions Executive employer: Rotterdam Innovation City
Contact Detail:
Rotterdam Innovation City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial SME Retentions Executive
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the nuances of SME policies. Understanding common concerns and questions that policyholders have will help you engage more effectively during conversations.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Role-playing scenarios with a friend or family member can help you become more confident and articulate when discussing policy renewals and addressing customer concerns.
✨Tip Number 3
Get to know the tools mentioned in the job description, like Acturis, Hubspot, and Zendesk. Familiarity with these platforms will not only boost your confidence but also demonstrate your proactive approach to learning and adapting.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to retain customers and enhance their experience, which is crucial for this role.
We think you need these skills to ace Commercial SME Retentions Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retention, especially in the insurance sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your exceptional communication skills and problem-solving abilities. Mention specific examples of how you've successfully retained customers or improved customer experiences in previous roles.
Showcase Your Motivation: In your application, express your enthusiasm for the insurance industry and your desire to learn. Highlight any relevant training or certifications that demonstrate your commitment to professional growth.
Prepare for Potential Questions: Anticipate questions related to customer retention strategies and your approach to handling policy cancellations. Be ready to discuss how you would communicate with policyholders effectively and provide solutions to their concerns.
How to prepare for a job interview at Rotterdam Innovation City
✨Know Your Insurance Basics
Familiarise yourself with the fundamentals of insurance, especially in relation to SMEs. Understanding key terms and concepts will help you communicate effectively during the interview and demonstrate your willingness to learn.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer interactions in the past, particularly in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. This will highlight your proactive approach and ability to retain customers, which is crucial for the role.
✨Research Superscript
Take the time to understand Superscript's mission and values. Being able to articulate why you want to work there and how you align with their goals will show your genuine interest in the position.
