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- Tasks: Manage commercial insurance claims from start to finish while providing top-notch customer service.
- Company: Join Superscript, a leading UK insurtech revolutionising insurance for small businesses and tech firms.
- Benefits: Enjoy 25 days holiday, hybrid working, private health insurance, and the latest tech gear.
- Why this job: This role offers diverse tasks, a supportive culture, and the chance to make a real impact.
- Qualifications: Experience in commercial claims handling is essential; CII qualification is a plus.
- Other info: Work in a fun, modern office in central London with regular team social events.
The predicted salary is between 36000 - 60000 £ per year.
Are you a detail-oriented claims handler with a passion for delivering customer excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd like to hear from you!
About the role
Our Commercial Claims Handler will be responsible for managing a portfolio of commercial insurance claims efficiently and effectively. The role involves assessing, investigating, and settling claims while delivering outstanding customer service to clients and stakeholders. The Commercial Claims Handler will work closely with insurers, brokers, third-party service providers and policyholders to ensure claims are processed accurately and fairly in line with company policies and regulatory requirements. This is an ideal opportunity to build your knowledge across a wide range of commercial claims types, and share this knowledge and experience with our growing client base.
What you'll get up to:
- Manage a caseload of commercial claims from first notification to settlement.
- Assess policy coverage and determine the validity of claims.
- Negotiate settlements within authority limits and escalate complex cases as necessary.
- Ensure claims are handled in compliance with legal, regulatory, and company standards.
- Act as the main point of contact for policyholders, brokers, and third-party representatives.
- Provide clear, professional, and timely communication regarding claim progress and decisions.
About you:
- Experience in commercial claims handling (property, liability, or other commercial lines).
- Previous delegated authority experience.
- Knowledge of relevant insurance policies, regulatory requirements, and claims processes.
- CII qualification or progress towards (desirable).
In return, we offer you:
- A competitive salary and the ability to grow your career at the UK’s leading Insurtech.
- An amazing team and founders, supportive board and investors.
- 25 days holiday - so there’s plenty of time for work, rest and play.
- Hybrid way of working for the perfect work/life balance.
- Vitality private health and dental insurance.
- Great pension (up to 10% on top of your salary).
- Full access to Spill, our mental health platform.
- Cycle to work scheme.
- Latest Apple tech gear & everything you need to be set up for success.
- Fun, modern and informal office environment with regular team social events.
- Central London location.
Commercial Claims Handler employer: Rotterdam Innovation City
Contact Detail:
Rotterdam Innovation City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of commercial claims mentioned in the job description, such as property and liability. Understanding these areas will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in commercial claims. Attend relevant events or join online forums to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 3
Prepare to discuss your experience with delegated authority and how you've successfully managed claims in the past. Be ready to share specific examples that highlight your problem-solving skills and customer service excellence.
✨Tip Number 4
Research Superscript and their approach to insurtech. Understanding their unique model and values will allow you to tailor your conversations and show how you can contribute to their mission of making insurance a smoother experience.
We think you need these skills to ace Commercial Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial claims handling. Emphasise your skills in assessing policy coverage, negotiating settlements, and managing a caseload effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering customer excellence. Mention specific examples of how you've successfully handled claims in the past and how you can contribute to the team at Superscript.
Highlight Relevant Qualifications: If you have a CII qualification or are working towards it, be sure to mention this in your application. This shows your commitment to professional development in the insurance field.
Showcase Communication Skills: Since the role involves acting as the main point of contact for various stakeholders, highlight your communication skills. Provide examples of how you've maintained clear and professional communication in previous roles.
How to prepare for a job interview at Rotterdam Innovation City
✨Know Your Claims
Familiarise yourself with various types of commercial claims, such as property and liability. Be prepared to discuss your previous experience in handling these claims and how you assessed their validity.
✨Demonstrate Customer Focus
Showcase your passion for delivering excellent customer service. Prepare examples of how you've effectively communicated with clients and stakeholders in past roles, especially during challenging situations.
✨Understand Regulatory Requirements
Brush up on the legal and regulatory standards relevant to commercial insurance claims. Being able to articulate your knowledge in this area will demonstrate your preparedness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think of specific instances where you had to negotiate settlements or escalate complex cases, and be ready to discuss them.
