At a Glance
- Tasks: Lead customer operations for a cutting-edge VR hardware company, ensuring top-notch service.
- Company: Join Roto VR, a fast-growing innovator in immersive technology and gaming.
- Benefits: Enjoy remote work flexibility, competitive salary, and growth opportunities.
- Other info: Ideal for tech enthusiasts eager to shape the future of virtual reality.
- Why this job: Make a real impact on customer experience and global expansion in the exciting VR industry.
- Qualifications: Passion for VR, strong Shopify knowledge, and CRM experience required.
The predicted salary is between 35000 - 40000 £ per year.
Job Description
Head of Customer Operations\\n\\nSalary: £35,000 - £40,000 per annum\\n\\nLocation: Remote (UK-based preferred)\\n\\nRoto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We’re scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and we’re looking for a Head of Customer Operations to join our growing team.\\n\\nThis is a key role, ensuring that every customer – from hardcore VR gamers to global enterprise clients – receives the world-class service they expect from an innovative tech leader.\\n\\nWe're looking for a proactive, customer-focused applicant who has a genuine passion and interest in virtual reality gaming and technology.\\n\\nMust Haves:\\n\\nGenuine enthusiasm for VR and gaming.\\nStrong understanding of Shopify.\\nProven experience with CRM systems (HubSpot ideal).\\nSolid grasp of logistics (domestic: UK & USA; international).\\n\\nNice To Haves:\\n\\nExperience in technology product launches.\\nMarketing exposure: Email, Google Ads, Meta Ads.\\nUnderstanding of China manufacturing and logistics.\\nHands-on technical support experience with technology products.\\n\\nWhat You’ll Do:\\n\\nManage our CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries.\\nLead and coordinate external customer service teams and agents during peak sales and seasonal periods.\\nCollaborate with the Operations team to support global logistics and day-to-day operations.\\nOversee channel management across Shopify, Amazon, Argos, Best Buy, Costco, and more.\\nManage refunds, returns, and replacements via international 3PL providers.\\nTake ownership of review site management (Trustpilot, Google Reviews, Judge.me, Amazon, and others).\\n\\nWhy Join Roto VR\\n\\nBe part of a fast-growing VR hardware innovator shaping the future of immersive technology.\\nWork independently with a passionate team where your role has a direct impact on customer experience, global expansion and the direction of the company.\\nOpportunity to work across multiple disciplines – operations, logistics, marketing, customer success.\\nCompetitive package with room to grow as the company rapidly scales internationally.\\n\\nIf this Head of Customer Operations role sounds like your ideal next career opportunity, then apply today with an up-to-date CV
Head of Customer Operations - VR Hardware employer: RotoVR
Roto VR is an exceptional employer for those passionate about virtual reality and technology, offering a dynamic remote work environment that fosters innovation and collaboration. With a competitive salary and opportunities for professional growth, employees can make a significant impact on customer experience and global expansion while working alongside a dedicated team in a rapidly scaling company. Join us to be part of a pioneering journey in immersive technology, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Operations - VR Hardware
✨Tip Number 1
Familiarise yourself with Roto VR's products and their unique selling points. Understanding the technology behind the VR chairs will not only help you in interviews but also demonstrate your genuine enthusiasm for VR and gaming.
✨Tip Number 2
Network with professionals in the VR and gaming industry. Attend virtual events or webinars related to VR technology, as this can provide valuable insights and connections that may help you stand out during the hiring process.
✨Tip Number 3
Brush up on your knowledge of CRM systems, particularly HubSpot, as well as logistics management. Being able to discuss specific strategies or experiences related to these areas can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle customer service challenges in a fast-paced environment. Think of examples from your past experience where you successfully managed customer expectations or resolved issues efficiently.
We think you need these skills to ace Head of Customer Operations - VR Hardware
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CRM systems, particularly HubSpot, and any relevant logistics knowledge. Emphasise your passion for VR and gaming to align with Roto VR's mission.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for virtual reality and your understanding of customer operations. Mention specific experiences that demonstrate your ability to manage customer service teams and logistics.
Highlight Relevant Skills:In your application, clearly outline your skills related to Shopify, customer service management, and any marketing exposure you have. This will help you stand out as a candidate who meets the 'must haves' and 'nice to haves'.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for a role in customer operations.
How to prepare for a job interview at RotoVR
✨Show Your Passion for VR
Make sure to express your genuine enthusiasm for virtual reality and gaming during the interview. Share personal experiences or projects that highlight your interest in the field, as this role requires a proactive and customer-focused mindset.
✨Demonstrate Your CRM Knowledge
Since the role involves managing HubSpot, be prepared to discuss your experience with CRM systems. Highlight specific examples of how you've used CRM tools to enhance customer service or streamline operations in previous roles.
✨Understand Logistics and Operations
Familiarise yourself with logistics, especially regarding domestic and international operations. Be ready to discuss any relevant experience you have in managing logistics or working with 3PL providers, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in customer service situations. Think of examples where you've successfully handled customer queries or resolved issues, particularly in high-pressure environments.
