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- Tasks: Lead customer operations for a cutting-edge VR hardware company, ensuring top-notch service.
- Company: Join Roto VR, a fast-growing innovator in immersive technology and gaming.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for growth.
- Why this job: Make a real impact in the exciting world of virtual reality and customer experience.
- Qualifications: Passion for VR, experience with CRM systems, and strong logistics knowledge required.
- Other info: Ideal for tech enthusiasts eager to shape the future of gaming.
The predicted salary is between 35000 - 40000 £ per year.
Head of Customer Operations Salary: £35,000 – £40,000 per annum Location: Remote (UK-based preferred) Roto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We’re scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and we’re looking for a Head of Customer Operations to join our growing team. This is a key role, ensuring that every customer – from hardcore VR gamers to global enterprise clients – receives the world-class service they expect from an innovative tech leader. We\’re looking for a proactive, customer-focused applicant who has a genuine passion and interest in virtual reality gaming and technology. Must Haves: Genuine enthusiasm for VR and gaming. Strong understanding of Shopify. Proven experience with CRM systems (HubSpot ideal). Solid grasp of logistics (domestic: UK & USA; international). Nice To Haves: Experience in technology product launches. Marketing exposure: Email, Google Ads, Meta Ads. Understanding of China manufacturing and logistics. Hands-on technical support experience with technology products. What You’ll Do: Manage our CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries. Lead and coordinate external customer service teams and agents during peak sales and seasonal periods. Collaborate with the Operations team to support global logistics and day-to-day operations. Oversee channel management across Shopify, Amazon, Argos, Best Buy, Costco, and more. Manage refunds, returns, and replacements via international 3PL providers. Take ownership of review site management (Trustpilot, Google Reviews, Judge.me, Amazon, and others). Why Join Roto VR Be part of a fast-growing VR hardware innovator shaping the future of immersive technology. Work independently with a passionate team where your role has a direct impact on customer experience, global expansion and the direction of the company. Opportunity to work across multiple disciplines – operations, logistics, marketing, customer success. Competitive package with room to grow as the company rapidly scales internationally. If this Head of Customer Operations role sounds like your ideal next career opportunity, then apply today with an up-to-date CV
Head of Customer Operations - VR Hardware employer: RotoVR
Contact Detail:
RotoVR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Operations - VR Hardware
✨Tip Number 1
Familiarise yourself with the latest trends in virtual reality and gaming. Being able to discuss recent developments or innovations during your interview will show your genuine enthusiasm for the industry, which is a must-have for this role.
✨Tip Number 2
Gain hands-on experience with Shopify and CRM systems like HubSpot. If you can demonstrate your ability to manage customer interactions and sales processes effectively, it will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the VR and tech industries. Attend relevant events or join online forums to connect with others who share your passion. This could lead to valuable insights and potential referrals for the position.
✨Tip Number 4
Prepare to discuss logistics management, especially regarding international shipping and returns. Understanding the complexities of global logistics will be crucial in this role, so having examples ready will demonstrate your capability.
We think you need these skills to ace Head of Customer Operations - VR Hardware
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, particularly HubSpot, and any relevant logistics knowledge. Emphasise your passion for VR and gaming to align with Roto VR's mission.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for virtual reality and technology. Mention specific experiences that demonstrate your customer service skills and ability to manage operations effectively.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed customer operations or worked with logistics. If you have experience in technology product launches or marketing, be sure to include that as well.
Showcase Your Problem-Solving Skills: Provide examples of how you've successfully handled customer queries or resolved issues in past roles. This will demonstrate your proactive approach and ability to lead customer service teams.
How to prepare for a job interview at RotoVR
✨Show Your Passion for VR
Make sure to express your genuine enthusiasm for virtual reality and gaming during the interview. Share any personal experiences or projects related to VR that demonstrate your interest and knowledge in the field.
✨Highlight Your CRM Experience
Since the role requires managing a CRM system like HubSpot, be prepared to discuss your previous experience with CRM systems. Provide specific examples of how you've used these tools to enhance customer service and operations.
✨Demonstrate Logistics Knowledge
Given the importance of logistics in this role, brush up on your understanding of both domestic and international logistics. Be ready to discuss any relevant experience you have in managing logistics, especially in relation to technology products.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in customer operations. Think about past challenges you've faced in customer service or operations and how you successfully resolved them, particularly in high-pressure situations.