At a Glance
- Tasks: Provide expert technical support and training for excavator tiltrotator attachments.
- Company: Join a respected company with family values in the construction equipment industry.
- Benefits: Competitive salary, company vehicle, professional growth, and a supportive work environment.
- Other info: Travel opportunities and dynamic work environment await you!
- Why this job: Make a real impact by solving technical challenges and supporting innovative solutions.
- Qualifications: 3+ years of technical experience and strong problem-solving skills required.
The predicted salary is between 33750 - 41250 £ per year.
Location
Midlands based – UK & Ireland travel
Job Overview
We are seeking a skilled and motivated Product Support Technician to join our team in the excavator tiltrotator attachment business.
This position is crucial in ensuring the success of our distributor network and end customers through expert technical support, training, and field assistance.
The ideal candidate will be passionate about providing high-quality service, solving technical challenges, and fostering strong relationships with our distributors and partners.
Key Responsibilities
Technical Support
- Provide remote and on-site technical assistance to our network of distributors to resolve installation, maintenance, and product performance issues.
- Offer guidance on troubleshooting and diagnosing mechanical, hydraulic, and electrical challenges.
- Conduct training sessions for distributor technicians and customers, focusing on the installation, calibration, and operation of our tiltrotator attachments.
- Assist on-site during initial installations to ensure proper setup and optimal performance.
Product Updates
- Communicate and deliver technical updates, including product modifications, feature enhancements, and software updates, to the distributor network.
- Ensure distributors are equipped with the latest technical documentation and knowledge.
Warranty & Quality Support
- Investigate warranty claims by conducting site inspections and root cause analyses.
- Prepare detailed reports on warranty issues and collaborate with the technical team to implement corrective actions.
- Perform quality inspections on installations to ensure adherence to company standards and specifications.
Travel
- Travel to distributor locations, customer sites, and training events as required (up to 80% of the time).
- Represent the company professionally at all times during field visits.
Qualifications
Education & Experience
- Diploma or degree in mechanical, electrical, or hydraulic engineering beneficial but not essential (equivalent work experience considered).
- 3+ years of technical experience in construction equipment, excavator attachments, agricultural engineering or a related field.
- Strong knowledge of hydraulics, electrical systems, and mechanical troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Strong communication and presentation skills, with the ability to explain technical concepts clearly.
- Proficient in reading and interpreting technical drawings and schematics.
Other Requirements
- Ability to travel domestically and internationally as required.
- Physical capability to work on construction sites, including lifting tools or equipment as needed.
- Ability to operate an excavator, training and courses available to the right candidate.
- Provision of own tools and equipment for general mechanical and electrical work, specialist tools will be provided as required.
What We Offer
- Competitive salary and benefits package.
- Fully maintained Company vehicle provided for business use.
- Opportunities for professional growth and training.
- A dynamic and supportive work environment in a growing industry.
- To be part of an internationally respected business with core family values at its heart.
If you’re a technically skilled professional with a passion for customer support and on-site problem-solving, we’d love to hear from you.
Join us to play a vital role in supporting our innovative tiltrotator solutions and making a difference in the UK construction equipment industry!
To Apply
- Send your CV and a cover letter to jake. rollason@rototilt. com
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Information Technology
- Machinery Manufacturing
- #J-18808-Ljbffr
Product Support Technician in Warwick employer: Rototilt Ltd
Join a dynamic and supportive team as a Product Support Technician in the Midlands, where you will play a crucial role in enhancing customer satisfaction through expert technical support and training. Our company values professional growth, offering opportunities for development in a family-oriented environment, alongside a competitive salary and benefits package, including a fully maintained company vehicle. Be part of an internationally respected business that prioritises strong relationships and high-quality service in the thriving construction equipment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Technician in Warwick
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Rototilt Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Product Support Technician in Warwick
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Rototilt Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Rototilt Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with Rototilt Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Rototilt Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
