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- Tasks: Support the Service Desk ticket system and resolve IT issues efficiently.
- Company: Join Rotork, a leader in global IT support and D365 implementation.
- Benefits: Gain hands-on experience in a dynamic team with opportunities for skill development.
- Why this job: Be part of a global team, enhance your tech skills, and make an impact.
- Qualifications: Basic knowledge of desktop/server environments and 1st line support experience required.
- Other info: Work in a fast-paced environment with a focus on decision-making and stakeholder management.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting position within the IT department at Rotork to ensure service requests and incidents are dealt with swiftly and efficiently. Due to growth and one of the largest D365 implementation programmes in the world, this role will be varied and will allow you to rapidly develop your skill set.
The Opportunity
Reporting to the Global Service Delivery Manager, this role is positioned within a group of 10 colleagues to deliver on the targets of this global team.
In this position you will be responsible for supporting the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved for 1st line support. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues and ensuring that you escalate to 2nd and 3rd Line when appropriate.
The successful candidate will be a systematic thinker, be adaptable with strong judgement skills and be able to communicate and manage stakeholders at all levels.
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Basic knowledge of desktop environments (XP/Windows 7, Windows 10)
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Basic knowledge of server environments
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Experience with 1st line support
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Good understanding of different technologies, including telephony.
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Understanding of MS active Directory User Administrations.
The Successful Candidate:
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Systematic thinker
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Adaptable with strong judgement skills
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Able to communicate and manage stakeholders at all levels
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Strong decision-making ability – make decisions quickly in a crisis situation.
Service Desk Analyst employer: Rotork
Contact Detail:
Rotork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as desktop environments and MS Active Directory. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any previous experience you have with 1st line support or service desk roles. Be ready to share specific examples of how you've successfully resolved issues or improved processes in past positions.
✨Tip Number 3
Prepare for situational questions that assess your decision-making skills. Think of scenarios where you had to make quick decisions under pressure and be ready to discuss your thought process.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain technical issues to non-technical stakeholders. Being able to convey complex information clearly is crucial for this role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Highlight the key responsibilities and required skills, such as experience with 1st line support and knowledge of desktop environments.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job requirements. Emphasize your systematic thinking, adaptability, and decision-making abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your ability to manage stakeholders and resolve issues effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rotork
✨Show Your Technical Knowledge
Be prepared to discuss your experience with desktop and server environments, especially Windows XP, 7, and 10. Highlight any relevant experience you have with MS Active Directory and telephony technologies.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled service desk tickets or resolved IT issues in the past. Emphasize your systematic thinking and adaptability in crisis situations.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since this role involves managing stakeholders at all levels, showcase your ability to communicate technical information to non-technical users.
✨Understand the Role's Responsibilities
Familiarize yourself with the triage processes and best practices for 1st line support. Be ready to discuss how you would ensure that service requests are dealt with swiftly and efficiently.
